Andrew Callaghan
Rockdale,Illinois
Summary
An experienced account manager selling equipment parts, and service in both wholesale and retail. My background also includes: Auto parts counterman, Service Manager, Technician, Warranty Manager, Auto parts store manager, District manager, Regional manager, Owner of distribution warehouse. I have expansive knowledge in the following: Microsoft Office, Managing a P&L, Managing multiple locations, Hiring and Training employees, Local Marketing, Creating Sales Flyers Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
19
19
years of professional experience
Work History
Aftermarket sales rep.
Rush Truck Center
09.2020 - 06.2024
- Rush recruited me to take over an established territory to sell OE an aftermarket parts along with service
- Every year I was able to exceed my budget, and also bring in new customers
- With in the first year I was in the top 10% in sales and service out of 385 sales people and maintained in the top 7% or higher after.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Account Manager
Voss Equipment
07.2015 - 09.2020
- I was hired to turn an underperforming territory around
- I was able to add new customers as well as increase sales to existing customers
- I was able to do this by understanding their business better and making suggestions on how to increase productivity, safety and lower overall equipment costs
- Year after year I had double digit increases in Equipment, service, parts, rental, and pallet racking sales.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Educated clients on new products or services to increase customer engagement with brand.
Account Manager
Komatsu Forklift
09.2005 - 07.2015
- Responsibility included prospecting new business as well as growing established business
- While selling new and used equipment I was also able to increase service parts and rental business by 12% per year.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
High School Diploma -
Oak Forest High School
Oak Forest, Illinois06.1983
Skills
- Account Management
- Goals and performance
- Documentation And Reporting
- Data-driven decision-making
Timeline
Aftermarket sales rep.
Rush Truck Center
09.2020 - 06.2024
Account Manager
Voss Equipment
07.2015 - 09.2020
Account Manager
Komatsu Forklift
09.2005 - 07.2015
High School Diploma -
Oak Forest High School