Dynamic sales professional with extensive experience at Comcast, excelling in customer service and sales strategy. Proven track record in training teams and driving market growth through consultative selling. Adept in Microsoft Office and public speaking, I consistently achieve sales goals while fostering strong client relationships and enhancing team performance.
Overview
12
12
years of professional experience
Work History
Xfinity Customer Account Executive
Comcast
02.2020 - Current
Address and resolve customer needs, concerns, and account creation, with a focus on excellent customer service and optimization of product offerings to best suit the needs of my callers.
Ensured compliance with sales policies, practices, and legal requirements.
Trained and mentored junior sales representatives and team members.
Provided customers with product information, pricing and availability details.
Pursued sales goals with competitive approach and attitude of continuous improvement.
Overcame customer objections by utilizing a consultative approach in order to deliver a custom experience for each customer, building trust and confidence.
Analyzed customer data to better understand needs and preferences.
Area Sales Manager
Trade Info Services (Xfinity Dealer)
Seattle
10.2013 - 12.2019
Reviewed competitor's activities and devised measures to stay ahead in the market competition.
Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
Analyzed customer data to identify trends, preferences, and opportunities for growth.
Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Managed daily operations of sales department, including supervision of staff members.
Trained, coached, and mentored sales personnel to ensure success in their roles.
Assisted senior management in developing long-term strategic goals for the company's growth.
Created and presented monthly reports to management on sales performance.
Developed and implemented sales strategies to increase market share.
Executed strategic sales plans to expand customer base and revenue.
Achieved company growth through market expansion and sales.
Coached, developed and motivated team to achieve sales goals.