At Kwench Shaved Ice & Soda Bar, I excelled in streamlining operations and enhancing customer engagement, demonstrating a goal-oriented mindset and exceptional problem-solving abilities. My proactive approach led to improved efficiency and a notable increase in customer satisfaction, leveraging both my strong interpersonal skills and operational expertise. Outside of school/work, I pursue my hobbies of engineering and architecture which take a lot of patience, problem-solving, and preciseness.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Store Worker
Kwench Shaved Ice & Soda Bar
05.2022 - 09.2023
Collaborated with team members to ensure efficient daily operations and timely completion of tasks.
Maintained orderly and clean work areas for maximum productivity.
Maintained a clean and organized store environment for optimal shopping experience.
Maintained compliance with safety regulations while operating equipment such as ice shavers or hot ovens.
Assisted in-store promotions to increase awareness of featured products resulting in higher sales.
Operated cash registers accurately, minimizing errors and processing transactions quickly.
Greeted customers entering store and offered assistance with requirements.
Remained calm and composed in tense situations involving angry or upset customers.
Helped managers with daily checklists and last-minute requirements.
Completed daily tasks accurately and on-time to support shop needs.
Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Utilized strong problem-solving skills when faced with unexpected challenges or complications during daily operations.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Communicated with guests and customers with good and friendly social skills
Education
Graduating Class of 2025 -
CTHS
25901 E Arapahoe Rd, Aurora
08.2021 - Current
Skills
Efficiency
Goal-oriented mindset
Patience and composure
Customer Engagement
Creative thinker
Efficient problem solver
Very friendly
Emotional resilience
Mental Endurance
Accomplishments
For my 2023-2024 high school upperclassmen awards, I was elected to receive a "Spirit of Cougar Nation Award" for my excellence in mathematics while showing improvement, leadership, character, and contributions made to student life.
As a creative thinker and builder, I have meticulously produced 100+ professional architectural buildings incorporating amazing creativity, form, and design.
Timeline
Store Worker
Kwench Shaved Ice & Soda Bar
05.2022 - 09.2023
Graduating Class of 2025 -
CTHS
08.2021 - Current
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