Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Awards
Languages
Timeline
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Andrew Cardenas

Lathrop

Summary

A dedicated and detail-oriented professional with 23 years of experience as a Federal Bureau of Prisons Correctional Worker. Seeking to transition to an Underwriting Assistant role at Zenith Insurance Company. Offering strong organizational skills, risk management expertise, and a commitment to accuracy working in a high stress environment and ready to contribute to the underwriting process and support the team in evaluating insurance applications.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Correctional Systems Officer

Federal Bureau Of Prisons
09.2018 - Current
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
  • Responded to inquiries from inmates and other members of public.
  • Interviewed inmates to obtain information and evidence.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Assisted in intake and release of inmates.
  • Prepared reports to document incidents and violations.
  • Booked new inmates into facility and processed inmates for release.
  • Interviewed inmates to obtain information and assess needs.
  • Completed intake paperwork, fingerprints, and searches.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Oversaw the intake process for new inmates, ensuring all documentation was accurate and uptodate.
  • Mentored new correctional officers as they acclimated to the job, providing guidance on best practices and facility procedures.
  • Efficiently processed releases, ensuring all required paperwork was completed accurately before an inmate''s departure from the facility.
  • Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and dedication to maintaining high standards in all aspects of correctional systems operations.
  • Demonstrated strong leadership skills in managing emergencies, helping to resolve situations quickly and effectively.
  • Process inmate records including sentencing , detainers, and release documentation.
  • Ensure proper inmate accountability through coordination with custody and case management staff. Provide accurate, timely responses to inquiries from courts, law enforcement agencies, and attorneys. Prepared detailed incident and observation reports and collaborated with case managers on inmate conduct.
  • Utilize the Bureau of Prisons (BOP) and Department of Justice (DOJ) databases (SENTRY, PTS, JDIS) for recordkeeping and communications.
  • Conduct audits and data verification to ensure instittutional compliance with federal guidelines.

Senior Officer Specialist

Federal Bureau Of Prisons
12.2001 - 08.2018
  • Lead, mentor, and train lower-grade officers on policy enforcement, inmate interaction protocols, and emergency response techniques.
  • Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Completed daily work report sheets and delegated tasks to employees.
  • Facilitated positive relationships between staff members and inmates by encouraging respectful interactions at all times.
  • Improved staff performance by providing training and guidance on institutional policies and best practices.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Established strong working relationships with external agencies such as police departments, courts, probation officers which facilitated seamless communication during inmate transfers and other processes.
  • Streamlined record-keeping processes, maintaining accurate documentation of incidents and daily activities within the facility.
  • Fostered a culture of respect among staff members through open communication channels and team-building exercises.
  • Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
  • Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
  • Screen all incoming phone calls from the public. Regularly deal with outside law enforcement while receiving or discharging inmates.

Correctional Lieutenant (Temporary Promotion)

Federal Bureau Of Prisons
08.2015 - 12.2015
  • Directed daily operations of correctional facility, ensuring safety and security protocols were consistently met.
  • Led staff in implementing inmate management strategies, enhancing overall facility efficiency.
  • Developed training programs for new officers, fostering skill development and knowledge retention.
  • Conducted thorough investigations into incidents, maintaining integrity and accuracy in reporting.
  • Mentored junior staff, promoting professional growth and succession planning within the team.
  • Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
  • Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
  • Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
  • Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
  • Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
  • Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
  • Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
  • Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Developed schedules for subordinate officers that ensured adequate coverage across all shifts while also considering individual needs and preferences.
  • Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
  • Assisted in developing policies and procedures for the efficient operation of the facility, resulting in increased safety and security.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Supervised 100 employees and performance of tasks and managed 1200 offenders.
  • Handled inmate counts and searches for missing inmates.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Responded to emergency situations and provided first aid following facility guidelines.

Education

Livingston High School
Livingston, CA

P.O.S.T Certificate - Criminal Justice

Modesto Junior College
Modesto, CA
12-1996

Associate of Arts - Architectural Drafting

High Tech Institution
Phoenix, AZ
06-1991

Skills

  • Risk Management – Extensive experience identifying, assessing, and mitigating risks in a high-stakes environment
  • Data Entry & Documentation – Skilled in accurately entering and managing sensitive data while maintaining strict confidentiality
  • Analytical Thinking – Able to evaluate complex information, identify patterns, and make informed decisions based on available data
  • Compliance & Regulatory Knowledge – Thorough understanding of policies, procedures, and regulatory frameworks
  • Attention to Detail – Proven ability to maintain accuracy in high-pressure situations
  • Communication – Ability to clearly convey information to both team members and external partners
  • Customer Service – Experience addressing inquiries and providing assistance while maintaining professionalism under stressful conditions

Certification

Federal Correctional Officer Certification- Federal Law Enforcement Training Center

CPR & First Aid Certification- Federal Bureau of Prisons

National Crime Information Center (NCIC) Certification

Defense Tactics Training- Federal Bureau of Prisons

Inmate Records and Sentence Computation Training

Accomplishments

    Influenced National Bureau of Prisons Policy: Played a pivotal role in shaping nationwide policy by monitoring inmate phone conversations and writing detailed incident reports. Provided critical insights that contributed to the revision of existing procedures, enhancing the effectiveness of communication monitoring and contributing to the safety and security of correctional facilities.

Awards

Officer of the Quarter- 2 times

Special Act Awards- 17 times

Letter of Commendation- 1 time

Time Off Awards- 20 time

Languages

Spanish
Limited Working

Timeline

Correctional Systems Officer

Federal Bureau Of Prisons
09.2018 - Current

Correctional Lieutenant (Temporary Promotion)

Federal Bureau Of Prisons
08.2015 - 12.2015

Senior Officer Specialist

Federal Bureau Of Prisons
12.2001 - 08.2018

Livingston High School

P.O.S.T Certificate - Criminal Justice

Modesto Junior College

Associate of Arts - Architectural Drafting

High Tech Institution

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