Andrew Carmona
Pasadena,CA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Production Management Assistant
Modern Citizens
01.2019 - Current
- Created and updated records and files to maintain document compliance.
- Oversaw training and onboarding process for all newly hired employees.
- Conducted research to assist with routine tasks and special projects.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Offered technical support and troubleshot issues to enhance office productivity.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Prepared and charted data and metrics for detailed status reports.
- Recorded time allocated to projects and updated master tracking documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Personal Trainer
Multiple Locations
01.2015 - Current
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Developed specialized programs for athletes of all levels to reach competition goals.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Demonstrated proper form and technique to prevent injury.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
Group Fitness Instructor
Multiple Locations
01.2015 - Current
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Enhanced client experience by maintaining motivational and supportive culture.
- Collaborated with other instructors to create effective class designs focused on participant feedback.
- Encouraged and motivated participants to persevere through challenges to achieve new goals.
- Established classes to effectively match skill and learning levels of all participants.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Performed regular assessments of participant fitness levels and progress toward performance goals.
- Monitored participant progress and provided positive reinforcement to support goal achievement.
Compliance Specialist
LA LOMOD Corporation, Housing Authority Of Los Angeles
05.2021 - 01.2022
- Supported team by pitching in to complete special projects.
- Performed quality reviews to uncover workflow and communication issues.
- Assisted with training sessions to educate management personnel on compliance and regulatory standards through different software and presentations.
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Performed quality control reviews of all loan packages to check adherence with federal and state regulatory requirements.
- Identified deficiencies, discrepancies, misinformation and compliance issues with loan documentation in order to determine ineligibility or acceptance status and return non-compliant packages to teams for resolution.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
Eligibility Interviewer
Housing Authority Of The City Of Los Angles
01.2020 - 04.2021
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Devised and implemented strategies to streamline eligibility verification processes.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Established databases to track, analyze and automate eligibility application processes.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
Administrative Intern 2
Housing Authority City Of Los Angeles
01.2019 - 01.2020
- Created and updated records and files to maintain document compliance.
- Entered data into system and accurately updated customer accounts.
- Offered technical support and troubleshot issues to enhance office productivity.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Conducted research to assist with routine tasks and special projects.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepared and edited documents and reports for quality and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
Education
Bachelor of Arts - Communication Studies
California State University - Los Angeles
Los Angeles, CA12.2020
Associate of Arts - Business Communications
East Los Angeles College
Monterey Park, CA01.2019
High School Diploma -
Francisco Bravo Medical Magnet
Los Angeles, CA05.2008
Skills
- Administrative Procedures
- Customer Relations and Communications
- Problem-Solving Techniques
- Administrative Duties
- Customer Accounts Management
- Leadership Techniques
- Regulation Enforcement
- Compliance Knowledge
- Communication and Interpersonal Connection
Timeline
Compliance Specialist
LA LOMOD Corporation, Housing Authority Of Los Angeles
05.2021 - 01.2022
Eligibility Interviewer
Housing Authority Of The City Of Los Angles
01.2020 - 04.2021
Production Management Assistant
Modern Citizens
01.2019 - Current
Administrative Intern 2
Housing Authority City Of Los Angeles
01.2019 - 01.2020
Personal Trainer
Multiple Locations
01.2015 - Current
Group Fitness Instructor
Multiple Locations
01.2015 - Current
Bachelor of Arts - Communication Studies
California State University - Los Angeles
Associate of Arts - Business Communications
East Los Angeles College
High School Diploma -
Francisco Bravo Medical Magnet