Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Carpenter

Springfield,MO

Summary

Dynamic and results-oriented professional with extensive experience in production and quality assurance at BAK. Demonstrated ability to exceed performance goals by efficiently multitasking and leveraging strong teamwork and communication skills. Achieved significant improvements in product quality and compliance, ensuring a 30% increase in on-time delivery rates. Proficient in machine operation and safety management.

Overview

10
10
years of professional experience

Work History

Production Associate

BAK
07.2024 - 10.2024

I assembled truck bed covers, cut rubber inlays, made sure measurements and sizing was correct. I had to make sure everything was perfect to send the item down the line.

  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
  • Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Checked and wrapped items, placed in boxes and labeled cartons for shipping.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Increased on-time delivery rates by effectively prioritizing tasks and coordinating team efforts to meet deadlines.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Resolved issues quickly to maintain productivity goals.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Made sure that products were produced on time and are of good quality.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Inspected products and machines to maintain quality and efficiency.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Reviewed production schedules and streamlined processes.

Carpet Cleaning Technician

Steam Pro
06.2022 - 09.2022
  • Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
  • Operated steam cleaners to vacuum rugs and remove loosened dirt.
  • Built strong relationships with clients by providing outstanding customer service and follow-up support.
  • Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
  • Inspected cleaning sites to provide cost estimates to customers.
  • Identified appropriate spotting agents to use on persistent stains.
  • Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
  • Applied rub chemical solutions with hand brushes to carpets and upholstery.
  • Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
  • Continuously updated knowledge of industry trends and techniques to provide superior service to clients.
  • Mixed water and chemicals in containers to prepare cleaning solutions.
  • Operated extractor to remove excess suds and water from carpet and furniture.
  • Improved customer satisfaction by providing thorough and efficient carpet cleaning services.
  • Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
  • Moved furniture weighing up to Number pounds to prepare homes for cleaning.
  • Guided scrubbing machines over rug surfaces to loosen embedded dirt.
  • Reduced client complaints by promptly addressing concerns and ensuring complete satisfaction with the service provided.
  • Provided accurate quotes based on assessments, ensuring transparent pricing structures and building trust with clients.
  • Contributed to increased repeat business through exceptional performance that encouraged customer loyalty and referrals within their network.
  • Collaborated with team members to meet deadlines and ensure client satisfaction, working together efficiently on large-scale projects.
  • Streamlined processes for quicker completion of tasks while maintaining exceptional quality in carpet cleaning services.
  • Assisted in the training of new team members, sharing expertise in various techniques to enhance their skill sets efficiently.
  • Ensured adherence to safety protocols when using chemicals or machinery during the carpet cleaning process, preventing accidents or injury on the job site.
  • Demonstrated versatility by adapting techniques according to each unique situation encountered during assignments, ensuring effective solutions for diverse carpet conditions.
  • Expanded client base through effective communication of available services and exemplary work ethic.
  • Incorporated eco-friendly cleaning practices, reducing environmental impact while still providing excellent results for clients.
  • Boosted overall efficiency by maintaining clean and organized workspaces, enabling faster completion times without sacrificing quality.
  • Upsold upholstery cleaning and Product or Service to customers to boost revenue.
  • Used Type and Type equipment to remove dirt, tough stains, paint and mold from carpets and upholstery.
  • Enhanced company reputation with consistent attention to detail in all carpet cleaning tasks.
  • Maintained high-quality standards for the cleanliness of carpets, contributing to a healthier environment for clients.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained floor cleaning and waxing equipment.
  • Operated buffers and burnishers to clean and polish floors.

Custodian

JCPenney
10.2021 - 11.2021
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Checked in and stocked inventory throughout facility.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Supported event setup and tear-down, contributing to successful school functions.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
  • Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
  • Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
  • Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
  • Reported vandalism or other damage to property to supervisor.
  • Increased efficiency in cleaning routines by implementing color-coded microfiber system.
  • Improved operational efficiency by organizing storage areas for easy access to cleaning supplies and tools.
  • Improved facility appearance with meticulous floor waxing and carpet cleaning.
  • Fostered safer environment by promptly addressing spillages and potential slip hazards.
  • Coordinated with maintenance team to address and resolve facility issues promptly.
  • Enhanced building safety by conducting regular security checks and reporting potential hazards.
  • Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
  • Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
  • Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained floor cleaning and waxing equipment.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Operated buffers and burnishers to clean and polish floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Improved air quality with use of eco-friendly cleaning products and proper ventilation practices.

Independent Contractor

Jerry Colmbs
03.2019 - 09.2019
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Improved overall project quality by reviewing work diligently before submission to the client for approval.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Sales Associate

Pet Supplies Plus
08.2015 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Associate

Half of Half
09.2014 - 12.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Homeschool
Pleasant Hope, MO
05.2013

Skills

  • Efficient multitasking
  • Packaging and labeling
  • Production support
  • Quality assurance
  • Product assembly
  • Hand-eye coordination
  • Product inspection
  • Quality control
  • Machine operation
  • Materials handling
  • Workflow optimization
  • Assembly line experience
  • Manufacturing
  • Equipment operation
  • Tool operation
  • Production logging
  • Safety management
  • Mechanical troubleshooting
  • Materials management
  • Assembly and production
  • Waste reduction
  • Equipment monitoring
  • Manufacturing processes
  • Supply chain management
  • Parts replacement
  • Records administration
  • Project management
  • Supply chain distribution
  • Shipping assistance
  • Digital archiving
  • Quality and compliance
  • Work order processing
  • Activity logging
  • Measurement tools
  • Machine feeding
  • Heavy lifting
  • Complex Problem-solving
  • Quality inspection
  • Quality inspections
  • Product packing
  • Hand tools
  • Lockout and tagout procedures
  • Machinery operation
  • Machine setups
  • Quality assurance standards
  • Product packaging
  • Assembly procedures
  • OSHA compliance
  • Assembly protocols
  • Hazardous material handling
  • Hand tool proficiency
  • Equipment troubleshooting
  • Precision measurement
  • Equipment calibration
  • Defect monitoring
  • Mechanical aptitude
  • Shipping coordination
  • Fabrication
  • Shipment preparation
  • Electrical safety
  • Team collaboration
  • Packing and shipping
  • Documentation
  • Forklift certification
  • GMP compliance
  • Deadline compliance
  • Batch production
  • Cross-training
  • Tolerances measurement
  • Loading and unloading protocols
  • Micro assembly
  • Temperature restricted production
  • Strong work ethic
  • Teamwork and communication
  • Attention to detail
  • Teamwork and coordination
  • Positive attitude
  • Following instructions
  • Good communication
  • Punctual and dependable
  • Pallet jacks
  • Assembly line operations
  • Production line work
  • Safe machine operation
  • Defects identification
  • Visual inspection
  • Worksite safety
  • Parts assembly
  • Punctual and reliable
  • Health and safety regulations

Timeline

Production Associate

BAK
07.2024 - 10.2024

Carpet Cleaning Technician

Steam Pro
06.2022 - 09.2022

Custodian

JCPenney
10.2021 - 11.2021

Independent Contractor

Jerry Colmbs
03.2019 - 09.2019

Sales Associate

Pet Supplies Plus
08.2015 - 12.2017

Sales Associate

Half of Half
09.2014 - 12.2014

High School Diploma -

Homeschool
Andrew Carpenter