Andrew Carrillo
San Diego,California
Summary
Dynamic server with extensive experience at Manchester Grand Hyatt San Diego, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and menu knowledge. Skilled in POS operations, consistently delivering prompt service while maintaining high sanitation standards. Committed to creating memorable dining experiences.
Overview
16
16
years of professional experience
Work History
Server
Manchester Grand Hyatt San Diego
San Diego, California
12.2009 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
Server
Old Town Mexican Cafe
San Diego, California
02.2021 - 12.2021
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Food Runner
Manchester Grand Hyatt San Diego
San Diego, California
12.2009 - 09.2013
- Assisted in training new staff members on restaurant operations and procedures.
- Greeted and welcomed customers as they arrived at the restaurant.
- Ensured compliance with health code regulations related to food storage temperatures.
- Followed proper sanitation guidelines when handling food products.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
- Delivered food to guests in a timely manner while following safety protocols.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Made friendly conversation with customers to provide enjoyable bar experience.
Education
High School Diploma -
Golf Academy of America
Carlsbad, CASkills
- Customer service
- Menu knowledge
- Communication skills
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Strong work ethic
- Point of sale (POS) system operations
- Positive and professional
Languages
Spanish
Professional
English
Professional
Timeline
Server
Old Town Mexican Cafe
02.2021 - 12.2021
Server
Manchester Grand Hyatt San Diego
12.2009 - Current
Food Runner
Manchester Grand Hyatt San Diego
12.2009 - 09.2013
High School Diploma -
Golf Academy of America
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