Andrew Carroll
Tuscaloosa,AL
Summary
Dynamic Maintenance Technician with proven problem-solving abilities at several businesses, including Captain's Club at Lake Tuscaloosa. Expert in mechanical and electrical troubleshooting, enhancing equipment reliability and minimizing downtime. Recognized for exceptional customer service and team leadership, effectively training new employees and ensuring a safe, efficient work environment.
Overview
5
5
years of professional experience
Work History
Maintenance Technician
Captain's Club at Lake Tuscaloosa
05.2025 - 07.2025
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Liaised with customers to determine vehicle issues and identify problems.
- Trained and mentored new employees on company procedures and safety protocols.
Building Maintenance Worker & Server
Northriver Yacht Club
08.2024 - 05.2025
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Kennel Technician
Argo Animal Clinic
05.2024 - 07.2024
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
PC Technician
Pokes Pub and Game Room
02.2024 - 05.2024
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Restored data on computers and office machines.
Help Desk Associate
Snowy Range Ski Area
12.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled, coordinated and confirmed appointments and reservations.
- Interpreted forecasted snow conditions to prepare for snow removal.
Game Room Technician
Magic City EPLEX
10.2022 - 08.2023
- Answered guest questions to provide fun game experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Explained and demonstrated games and attractions to assist guests.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
Hardware Store Clerk
Argo Hardware
01.2020 - 10.2022
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science - Mathematics
The University of Alabama
Tuscaloosa, AL05-2027
Associate of General Studies - General Studies
Shelton State Community College
Tuscaloosa, AL05-2025
No Degree - Computer Engineering
University of Wyoming
Laramie, WY05-2024
High School Diploma -
Springville High School
Springville, AL05-2023
Skills
- Problem-Solving Abilities
- Team Leadership & Collaboration
- Adaptability & Flexibility
- Decision-Making
- Reliability
- Exceptional Customer Service
- Cash Handling & Register Operation
- Guest Seating & Table Resetting
- Banquet Setup & Coordination
- Upselling & Customer Engagement
- Construction Experience
- Equipment Repair & Installation
- Mechanical & Electrical Troubleshooting
- Building Maintenance
- Hand and Power Tools
- Hardware & Software Installation
- System Diagnostics & Troubleshooting
- Wireless Networking & Virus Removal
- Operating System & Performance Management
- AV & Peripheral Equipment Support
Timeline
Maintenance Technician
Captain's Club at Lake Tuscaloosa
05.2025 - 07.2025
Building Maintenance Worker & Server
Northriver Yacht Club
08.2024 - 05.2025
Kennel Technician
Argo Animal Clinic
05.2024 - 07.2024
PC Technician
Pokes Pub and Game Room
02.2024 - 05.2024
Help Desk Associate
Snowy Range Ski Area
12.2023 - 02.2024
Game Room Technician
Magic City EPLEX
10.2022 - 08.2023
Hardware Store Clerk
Argo Hardware
01.2020 - 10.2022
Bachelor of Science - Mathematics
The University of Alabama
Associate of General Studies - General Studies
Shelton State Community College
No Degree - Computer Engineering
University of Wyoming
High School Diploma -
Springville High School
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