Andrew Casanova

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Supported management in efficiently supervising multiple departments.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and trained to improve weak areas.
• Maintained compliance with company policies, objectives, and communication goals.
• Developed and updated tracking spreadsheets for inventory monitoring and reporting.
• Maintained database systems to track and organize store inventory.
• Worked with suppliers and store inventory systems to execute store orders.

• Serve large volume of customers with positive attitude and focus on customer needs.

• Maintain customer satisfaction with forward-thinking strategies for addressing requests and resolving concerns.

• Utilize internal software and tools to resolve issues promptly.

• Use customer insights to establish personal connections and develop innovative strategies for increased sales.

• Provide training and support to groups of up to 10 new employees.

• Market, promote, and sell Bartleby software to customers.

• Manage store inventory systems.

• Provide technical support to solve problems with products and services.

• Maintain up-to-date knowledge of product and services changes.

• Increase revenue by cross-selling and upselling products and services.