Andrew Castillo
Dyer,IN
Summary
Dynamic IT professional with extensive experience at Indiana University Northwest, excelling in system administration and project management. Proven track record in managing Active Directory and Office365 environments while fostering effective communication and collaboration. Skilled in technical documentation and problem-solving, ensuring seamless IT support and infrastructure management.
Overview
19
19
years of professional experience
Work History
Contractor
Cell Phone Repair
Merrillville, IN
08.2017 - Current
- Handled day to day work orders that were received.
- Handled business client needs
- Computer repair
- Phone repair and support.
- Attend conferences to expand knowledge on current and future technologies.
I.T. Support
Powerstop
Bedford Park, IL
01.2020 - 03.2020
- Help Desk Support and IT Engineer
- Responsible for all IT related tickets that come in
- Active Directory and group policy management
- Managed Office365 users and groups
- Support all stations in the warehouse along with our automation line for shipping.
- In charge of the Synology NAS infrastructure working with all departments that utilize it
- System prep for all incoming new employees.
I.T. Support Administration
Analytics8
Chicago, IL
03.2015 - 08.2016
- Supported and Managed over 25 in house servers.
- Supported external SLAs and internal staff for projects that was based in our environment. Such as test sites, POCs, Company resources, etc
- Managed the internal Office365 tenant including its migration.
- Managed our internal Active Directory Environment and all corporate group policies.
- Managed and maintained our company top-level firewall and network policies.
- Handled purchasing and asset tracking of all related IT equipment
- Managed and created our ticket management system.
- Liaison to our clients. Went on site for specific needs.
- In charge of numerous SLAs with our client companies.
Junior System Administrator
Indiana University Northwest
Gary, IN
10.2011 - 03.2014
- Preventative Maintenance - Managed and maintained ten virtual servers and 1400 client workstations.
- Deployment - Campus wide deployment via SCCM
- Responsible for backup of critical university data. Including departmental data and faculty/staff home drives.
- Utilized shadow copy and IBM Tivoli backup management system.
- Managed and maintained university's active directory system.
- Created and managed security groups and permissions
- Deployed and utilized group policy's for windows workstations.
- Created documentation for all procedures done including:
- Create and deploy basic to intermediate level scripting for everyday scheduled tasks.
- Self-motivated and self-initiated to complete given tasks without being told
- Work with multiple IT teams for numerous projects
- Quickly resolved any conflicts to avoid confusion
- In a professional manner received and made telephone calls from/to department leaders
- Gave oral presentations to 10-20 individuals outlining the progress made
- Consistent and frequent communication with Lync and Outlook communication system
- Weekly system administration meetings concerning projects or problems encountered.
Audio/Video Technician
Indiana University Northwest
Gary, IN
01.2011 - 11.2011
- Support faculty and staff with all classroom technology
- Troubleshoot desktop computer issues
- Provided instruction and guidance to new employees on utilizing classroom technology.
- Tested and repaired equipment
- Setup and managed all video conferencing equipment. Including Polycom and Cisco telecommunication equipment
- Assisted with live broadcast events.
- Shot and edited recorded events
- Worked with clients for video production needs
- Utilized Camtasia and Adobe Premier for editing
- Maintained inventory of AV equipment and supplies for university use.
- Set up and tested sound systems for lectures and presentations.
- Operated audio and video equipment for events and classroom settings.
Lead In-Home Technician
Circuit City Stores
Schererville, Indiana
10.2006 - 03.2009
- Provided computer, home theater solutions and services to clients in home.
- Computer repair and new configuration
- In charge of a team of three in-home technicians
- District leader for productivity and services
Education
Masters - Technology
Purdue University
Hammond, IN08.2024
Bachelor of Science - Computer Information Systems
Indiana University
Gary, IN05.2013
Skills
- QlikView & Qlik Sense
- Enterprise Encryption Management
- Microsoft Server 2008/20012
- Website Management
- System configuration
- IT asset management
- IT project coordination
- Customer relationship management
- Inventory control
- Technical documentation
- Effective communication
- Problem solving
- Team collaboration
- IT support
- Basic IT support
- IT support management
- Microsoft Group Policy
- Support Ticket Management
- Windows XP/7/8/10
- Mac Based Product knowledge
- SCCM foundation knowledge
- Office365 Administration
- Firewall Management
- Jira Project and Support Desk Administration
- Project Management
- Synology Network Storage
- Active Directory management
Current Certifications
Certified Ethical Hacker (CEH), E.C. Council, 12/23
Awards And Affiliations
- President, Computer Consortium Club - IUN (2012)
- Member, National Society of Leadership and Success
- Member, Shriners' Hospital Committee for Children-N.W. IN
Additional Technical Experience
- Assembled and sold computer enthusiast desktop computers.
- Up to date with computer hardware market.
- Extensively familiar with computer components.
- Often performed problem resolution and maintenance with software and hardware issues on personal computers.
- Maintained personal server.
- Familiar with Linux, Windows, Mac.
Timeline
I.T. Support
Powerstop
01.2020 - 03.2020
Contractor
Cell Phone Repair
08.2017 - Current
I.T. Support Administration
Analytics8
03.2015 - 08.2016
Junior System Administrator
Indiana University Northwest
10.2011 - 03.2014
Audio/Video Technician
Indiana University Northwest
01.2011 - 11.2011
Lead In-Home Technician
Circuit City Stores
10.2006 - 03.2009
Masters - Technology
Purdue University
Bachelor of Science - Computer Information Systems
Indiana University