Andrew Cates

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.

• Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
• Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
• Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
• Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
• Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
• Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
• Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
• Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
• Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
• Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
• Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
• Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
• Submitted reports to senior management to aid in business decision-making and planning.

I spent many years at Lithia Reno Subaru, Starting my career there as a lube technician then moving to a service advisor and quickly learning, service writing is not for me then made the move into the parts department where I truly felt at home at a job. 98% of my career in the parts department I was stationed at the back counter providing parts the technicians, I did that roughly for 6-7 years with Lithia and I truly loved it. I had an extremely good mentor (Robert Dowd) who taught me how to run a very smooth and efficient back counter so the parts department is NEVER the reason service gets held up. He was very critical on that topic. I ultimately left Lithia in 2020 due to a very generous offer from Michael Hohl motor company.