Andrew Cerf
Troy
Summary
I am a 20 year old Sophomore at Troy University studying for a degree in Political Science/Law. I am on a Mock Trial team there, we won an award last year at regionals. I am hardworking, easy to get along with, and adaptable.
Overview
3
3
years of professional experience
Work History
Server
Oak Tavern
05.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
O'Charley's Restaurant
09.2022 - 08.2023
- I was a server that was in charge of training new hires as well as maintaining my section that I was assigned
- I was also in charge of ensuring that guests had an enjoyable experience.
Host
ApppleBee’s Grill & Bar
04.2022 - 09.2022
- I was in charge of greeting guests and seating them within a timely manner
- I also coordinated with the front of house workers and the back of house workers to make sure I was seating guests in the most efficient manner
- I also organized big groups and calmed down guests when needed
- I also kept the general area of the restaurant, where the guests sat and ate clean and tidy.
Server
Cracker Barrel Old Country Store
08.2021 - 04.2022
- I was a server that was in charge of training new hires as well as maintaining my section that I was assigned
- I was also in charge of ensuring that guests had an enjoyable experience.
Team Member
Dunkin’ Donuts
05.2021 - 08.2021
- I was in charge of making the hot food originally
- I was also in charge of cleaning and preparing the food for the next day as well
- I also transferred from making the hot food to making the drinks and coffees
- I was trained in how to use the machines properly and taught new hires the same.
Education
Bachelor of Arts - Political Science/Law
Troy University
Troy, AL05-2027
High School Honor Diploma - undefined
Prattville High School
05.2023
Skills
- I am good with people, have very good soft skills I am also fairly good with technology and I can figure out things I do not know fairly quickly
- Server training
- Professional Appearance
- Relationship Management
- Hospitality service expertise
- Sales expertise
- Strong Work Ethic
- Performance Improvement
- Positive and professional
- Team member support
- Sales Techniques
- Suggestive Selling
Awards
- National Honor Society
- 3rd Place Robotics team
Personal Information
Age: 20
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Oak Tavern
05.2024 - Current
Server
O'Charley's Restaurant
09.2022 - 08.2023
Host
ApppleBee’s Grill & Bar
04.2022 - 09.2022
Server
Cracker Barrel Old Country Store
08.2021 - 04.2022
Team Member
Dunkin’ Donuts
05.2021 - 08.2021
High School Honor Diploma - undefined
Prattville High School
Bachelor of Arts - Political Science/Law
Troy University