Andrew Chang
Buford
Summary
Dynamic Front Desk Attendant at Golds Gym with proven expertise in customer service and cash handling. Skilled in building rapport and enhancing guest relations, I excelled in fast-paced environments, ensuring satisfaction and operational efficiency. My strong problem-solving abilities and effective communication fostered positive experiences for all visitors.
Overview
2
2
years of professional experience
Work History
Front Desk Attendant
Golds Gym
08.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Conducted guided tours and informed guests about programs offered.
- Attended to front office needs by greeting visitors and providing assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
HalfwayHouse/Pool
Atlanta Athletic Club
08.2023 - 10.2023
- Worked well in a team setting, providing support and guidance.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Seckinger High School
3655 Sardis Church Rd, Buford, GA 3051905-2025
Skills
- Welcoming guests
- Greeting guests
- Cash handling
- Problem-solving skills
- Customer service expertise
- Cash handling experience
- Guest relations
- Multi-line phone systems
- Time management
Timeline
Front Desk Attendant
Golds Gym
08.2024 - Current
HalfwayHouse/Pool
Atlanta Athletic Club
08.2023 - 10.2023
High School Diploma -
Seckinger High School
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