Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Childs

Springfield,OH

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Assistant Service Manager

Coughlin Kia Of Dublin
01.2023 - Current
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Trained personnel in warranty policies and procedures, technical writing skills and sales skills to increase revenue and market penetration
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Continuously monitored work progress to guarantee quality control standards were met or exceeded during vehicle servicing procedures.

Assistant Service Manager

Celebration Kia Of Lewis Center
08.2023 - 01.2024
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Trained and supervised team of service staff members to meet business goals.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
  • Resolved customer complaints in professional and timely manner.

Service Manager

Dennis Hyundai East
01.2023 - 08.2023
  • Launched quality assurance practices for each phase of development
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Established team priorities, maintained schedules and monitored performance.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Defined clear targets and objectives and communicated to other team members.
  • Exceeded monthly projections, consistently improving company bottom line through implementing strategies to increase efficiency and minimize unnecessary expenditures.

Assistant Service Manager

Dennis Hyundai East
01.2022 - 01.2023
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Guided techs on automotive repair, tool usage, and equipment operation.
  • Developed detailed plans based on broad guidance and direction.
  • Monitored service staff performance and provided feedback for improvement.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Assistant Service Manager

Dennis Hyundai Of Dublin
10.2018 - 01.2022
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Ensured compliance with industry regulations by staying informed about changes in legislation or standards related to automotive repair services.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Followed up with customers during and after installations to verify satisfaction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.

Education

Prelaw Studies

Campbell University
Buies Creek, NC

Skills

  • Teamwork and Collaboration
  • Business Administration
  • Technical Troubleshooting
  • Service and Parts Teams Management
  • Staff Development
  • Technical Proficiency
  • Needs Assessment
  • Performance Tracking and Evaluation
  • Team Leadership
  • Customer Service

Timeline

Assistant Service Manager

Celebration Kia Of Lewis Center
08.2023 - 01.2024

Assistant Service Manager

Coughlin Kia Of Dublin
01.2023 - Current

Service Manager

Dennis Hyundai East
01.2023 - 08.2023

Assistant Service Manager

Dennis Hyundai East
01.2022 - 01.2023

Assistant Service Manager

Dennis Hyundai Of Dublin
10.2018 - 01.2022

Prelaw Studies

Campbell University

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