ANDREW CHRIS
Management
Cleveland,UT
Summary
Organized and dependable candidate successful at managing multiple priorities in the mental health field with a positive attitude. Willingness to take on added responsibilities to meet team goals and implement positive leadership modalities to build teams and exceed benchmarks.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Enrollment Counselor
Western Governors University
Salt Lake City, UT
08.2023 - Current
- Promoted customer-service oriented approach within enrollment department, leading to high levels of satisfaction among prospective and current students with average student satisfaction rate of 4.98 out of 5.
- Boosted application completion rates through consistent follow-up with prospective students with approximately 30 daily calls.
- Participated in cross-functional teams to develop new strategies for reaching underrepresented populations in higher education settings.
Adjunct Instructor
Weber State University
Ogden, UT
06.2020 - Current
- Design and teach 1-3 Child and Family Studies undergraduate program courses per semester for up to 20 students per class
- Mentor students and provide one-on-one support as needed for academic and professional development
- Served on Faculty Selection Committee to recruit new professors for department and provided input on job description, interview questions and process, and candidate selection.
Behavioral Coach and Metrics Mentor
AbleTo Inc.
New York City, NY
08.2020 - 09.2022
- Coached caseload of 10-15 participants in telehealth environment and provided skill development each session including goal development, coping skills, and implemented crisis plans as needed
- Selected to mentor fellow behavioral coaches on building relationships in remote environment, program materials, time management, note taking, and meeting deadlines due to being in top 5% of fellow Behavioral Coaches across country in meeting metrics and customer satisfaction.
Clinical Program Manager
Benchmark Behavioral Health
Woods Cross, UT
03.2019 - 07.2019
- Supervised 28 Unit Managers, 120-floor staff, and 84 adolescent male residents
- Responsible for developing and implementing vision of trauma-informed care in fast-paced and changing facility and achieved this vision with daily management of floor activities, programming, and training that reduced physical holds and seclusion by 75%
- Overhauled training materials for new hires and current employees to align with trauma-informed care vision for facility that helped reduce employee turnover by 50%
- Participated and collaborated with Human Resources Director on investigations, conflict resolution, and implementing resolutions, from remediation plans up to termination, with staff as situations dictated.
Mental Health Clinician/Mental Health Team Supervisor
Utah Behavior Services
Brigham City, UT
08.2018 - 03.2019
- Provided individual and family therapy services, including substance abuse, anger management, and suicide assessment and monitoring for caseload of up to 20 couples, families, and individuals
- Appointed duties from Agency Director and engaged in project management to develop vision for mental health services division and develop programs and service models leading to 50% increase in maintaining clientele
- Supervised team of 12 RBTs and provided mentoring and support to staff in addition to listening to their inputs and ideas, which led to higher client program completion and outcomes than other mental health teams
- Voluntarily took on project of self-care imitative to reduce burnout and increase wellness for staff struggling and reduced staff turnover on mental health team by 30%.
Associate Marriage and Family Therapist
Sutton Clinical Services
Ogden, UT
08.2017 - 09.2018
- Carried caseload of 10 couples, families, and individual clients and conducted needs assessments and therapy for substance abuse disorders, depression, and other mental health disorders
- Developed family program for other agency therapists to utilize with their clientele that increased parental involvement in therapy by 40%.
Fatherhood Education Coordinator
Utah State University Extension
Logan, UT
05.2016 - 08.2018
- Worked with remote team of 10 Fatherhood Education Coordinators to provide grant-based fatherhood education courses in State of Utah
- Mentored other FECs on curricula, partnership development, utilizing software, time utilization strategies, and relationship building/facilitation skills due to high customer satisfaction marks
- Facilitated classes for minimum of 30 fathers monthly while being certified in 4 parenting curricula and acquired community partnerships with community organizations to host fatherhood courses.
Fatherhood Program Coordinator
Ogden-Weber Community Action Partnership
Ogden, UT
07.2015 - 05.2016
- Voluntarily held concurrent role of Fatherhood Program Coordinator and pioneered Fathers Investing Time (FIT) Program after assessing program data and influencing Agency Executive Director that fatherhood involvement across 700-family program was below 10% and could be improved
- Recruited, trained and supervised 6 Family Service Workers and delegated responsibilities to implement program and build team's leadership skills and tools for working with dads
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
Family Service Worker
Ogden-Weber Community Action Partnership Head Start
Ogden, UT
10.2014 - 05.2016
- Demonstrated case management services through assessments, referrals, electronic record keeping, and family goal formulation for 34 Head Start children and families.
- Monitored required program benchmarks of participants and utilized data entry software to document progress while reaching program benchmarks with 100% success rate.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Single Session Teacher/Family Advocate
Salt Lake Community Action Program Head Start
Salt Lake City, UT
02.2014 - 10.2014
- Operated with dual responsibility of teaching preschool classroom of 17 children aged 3-5 through weekly curricula development and providing case management for 51 families that included needs assessment, crisis intervention, and community referrals as needed
- Tracked data and maintained case folders for families and assisted manager with interpreting trends to make decisions agency-wide to proactively help Family Advocates interact with their clients leading to 20% increase in agency benchmarks reached by end of academic year.
Lead Mentor and Lead Trainer
Catalyst Residential Treatment Center
Brigham City, UT
03.2013 - 02.2014
- Team Lead for team of 6 mentors per shift and assigned daily tasks, managed mentors, monitored data and note entry, assisted in crisis situations, provided team and individual support, and selected and implemented daily activities
- Supervised 26 adolescent males with substance abuse disorders and co-occurring mental health disorders
- Revamped training procedures with Program Manager and trained new mentors and shift leads while reducing employee turnover by 35%.
Education
MBA - Business Administration And Management
Western Governors University
Salt Lake City, UT 02.2024 - Current
Master of Science -
Capella University
Minneapolis, MN 01.2016 - 04.2017
Bachelor of Science - Psychology
Weber State University
Ogden, UT 09.2008 - 04.2011
Skills
Certification
Certified Life Coach, 01/2020
Affiliations
National Society of Leadership and Success
https://www.linkedin.com/in/andrew-chris/
Timeline
MBA - Business Administration And Management
Western Governors University
02.2024 - Current
Six Sigma Yellow Belt
01-2024
Enrollment Counselor
Western Governors University
08.2023 - Current
Behavioral Coach and Metrics Mentor
AbleTo Inc.
08.2020 - 09.2022
Adjunct Instructor
Weber State University
06.2020 - Current
Certified Life Coach, 01/2020
01-2020
Clinical Program Manager
Benchmark Behavioral Health
03.2019 - 07.2019
Mental Health Clinician/Mental Health Team Supervisor
Utah Behavior Services
08.2018 - 03.2019
Associate Marriage and Family Therapist
Sutton Clinical Services
08.2017 - 09.2018
Effective Facilitation Training Certificate
05-2016
Fatherhood Education Coordinator
Utah State University Extension
05.2016 - 08.2018
Master of Science -
Capella University
01.2016 - 04.2017
Fatherhood Program Coordinator
Ogden-Weber Community Action Partnership
07.2015 - 05.2016
Family Service Worker
Ogden-Weber Community Action Partnership Head Start
10.2014 - 05.2016
Single Session Teacher/Family Advocate
Salt Lake Community Action Program Head Start
02.2014 - 10.2014
Lead Mentor and Lead Trainer
Catalyst Residential Treatment Center
03.2013 - 02.2014
Bachelor of Science - Psychology
Weber State University
09.2008 - 04.2011