Andrew Christensen
Customer Service Specialist
Iowa City,Iowa
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Graduate Hotel
Iowa City
03.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
Housekeeper
University Of Iowa Hospital And Clinics
Iowa City, IA
10.2021 - 12.2021
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Bartender
Buffalo Wild Wings
Iowa City, IA
08.2021 - 10.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Customer Service Specialist
RR Donnelley & Sons Co
Iowa City, IA
04.2012 - 06.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
No Degree - General Studies
Pierce Junior College
Woodland Hills, CANo Degree - Mass Communications
Brown College
Minneapolis, MNHigh School Diploma -
Thomas Jefferson Senior High School
Bloomington, MN06.1993
Skills
- Understanding Customer Needs
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Creative Problem Solving
- Customer Account Management
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Computer Proficiency
Timeline
Guest Service Representative
Graduate Hotel
03.2022 - Current
Housekeeper
University Of Iowa Hospital And Clinics
10.2021 - 12.2021
Bartender
Buffalo Wild Wings
08.2021 - 10.2021
Customer Service Specialist
RR Donnelley & Sons Co
04.2012 - 06.2021
No Degree - General Studies
Pierce Junior College
No Degree - Mass Communications
Brown College
High School Diploma -
Thomas Jefferson Senior High School
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