Andrew Cintron
TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate
Home Depot
Austin, TX
02.2024 - Current
- Helped customers locate items within the store using the inventory system.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Performed cash register functions accurately and efficiently.
- Assisted customers with selecting items and answering questions about products.
Retail Sales Associate
PacSun
08.2023 - Current
- Greeting customers, answering questions, product knowledge, advice about promotions, managing inventory, cleaning the store, customer service, merchandising, cross sell products, handling customer complaints, alerts management of potential security issues, demonstrate merchandise, documents sales by updating customer records, handling refunds and returns, increasing in-store sales, process newly received shipments, sales goals, store operations, assist customers with purchase completion, assisting in creating store displays, build productive trust relationships with customers, cash handling, checking out customers
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Remote Pharmacy Technician
Centene
01.2023 - 11.2023
- data entry,
- email inventory
- answered inbound questions,
- manage prescription,
- update contact information,
- developed and implemented HIPAA policies,
- identify potential issues,
- billing,
- coordinate procedures,
- communicate with patients directly,
- collaborate with primary, insurance, physicians, and other healthcare professionals, meet deadlines and productivity, medication and adherence reviews,
- collected key performance indicator metrics,analyzed results and offered process improvement recommendations based on data, delegated tasks to employees and monitored activities and task completion
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Pharmacy Technician
Guardian Pharmacy
05.2022 - 01.2023
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders, created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems, assisted pharmacist with clearing high volume of prescriptions and responded to customer questions, interpreted and processed medication orders under supervision of pharmacist, inspected medication storage locations to monitor drug expiration dates and supply adequate inventory, received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system, refilled medications, offered insight into over-the-counter products and verified insurance benefits, transmitted claims to insurance companies for payment and reconciled EOBs, prepared prescription transfers to other pharmacies, liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions, maintained pharmacological practices by checking drug inventory, stocking medications, and monitoring supplies, leveraged database to confirm validity of prescriptions, patient data, and drug side effects, improved inventory management procedures to reduce overhead, backorders, and overstock, flagged potential side effects and allergies to prescribed medications for patients, maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises, promoted supplement and nutritional products to maximize sales and customer wellness, maintained clean and organized pharmacy shelving and work areas, verified patients' identities at pickup to prevent sale of wrong medications, managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts, performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality, efficiently processed cash register transactions for new and refilled prescription orders, completed and filed patient paperwork, updating records in the system with insurance carrier changes and allergy information, prepared prescription labels, promoting accuracy in medication administration and dosing, adhered to regulatory guidelines for workplace safety and customer confidentiality, worked with insurance companies to process claims, resolve problems, and obtain payments, established and updated patient profiles, medications, and insurance details, supervised inventory levels to maintain an adequate supply of medications and medical supplies, consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests, adhered to infection control policies and procedures to prevent the spread of disease
Delivery Driver
Papa Johns
01.2021 - 11.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Sales Representative
AT&T
01.2022 - 06.2022
- Placed orders and answered customer questions in-person, through email, and over the phone to maximize customer service, contacted new and existing customers to outline benefits of products, identified customer needs to deliver relevant product solutions and promotions and meet target budgets, improved overall customer purchasing experiences to promote steady revenue, followed-up with clients after installations to assess quality service and customer satisfaction, answered product questions with up-to-date knowledge of sales and promotions, demonstrated product features to align with customer needs, created and implemented store displays, promoting sales and growth, adhered to company initiatives and achieved established goals, developed customized sales techniques to successfully sell and upsell services to new and existing clients, developed key customer relationships to increase sales, created successful strategies to develop and expand customer sales, drove substantial sales through suggestive selling and by promoting add-on purchases, operated cash register, collected payments, and provided accurate change, engaged positively with each customer, providing professional and polite support for sales and service needs, completed daily recovery tasks to keep areas clean and neat for maximum productivity, wiped down counters and conveyor belt to remove debris and maintain cleanliness, developed and maintained relationships with existing clients to ensure customer satisfaction, generated new sales leads through cold calling and networking activities, conducted market research to identify potential customers and their needs, organized client visits, presentations, product demonstrations, and trade shows, analyzed customer feedback to improve products and services, provided technical support for customers using the company's products or services, maintained accurate records of all sales and prospecting activities, researched competitors' products, prices, and sales techniques
Shift Lead Supervisor
Wawa
04.2018 - 12.2021
- Restocked, arranged, and organized merchandise in front lanes to drive product sales, helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers, processed POS transactions, including checks, cash, and credit purchases or refunds, reviewed and resolved differences between accounting information and cash drawer, replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance, assisted customers with operating fuel pumps, explaining proper fueling techniques, checked customer identification for alcohol, cigarette, and lottery sales, pumped gas for guests and took payments, maintained a clean and orderly work station, maintained inventory of all saleable items, cleaned and restocked front counter and store area to maintain a welcoming environment for customers, cleaned up gas and other spills in accordance with spill procedures, maintained current knowledge of store promotions and highlighted sales to customers, applied security, safety, and loss prevention strategies during shifts, maintained a clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash, packaged, arranged, and labeled ingredient stock, storing at established temperatures, maintained well-stocked stations with supplies and spices for maximum productivity, contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service, kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items, enforced rules and procedures for accuracy, efficiency, and safety, monitored daily operations for quality and adherence to work order specifications, oversaw monthly site inspections and daily observations to maintain safety, production standards, and environmental regulations compliance, documented timecard data, maintenance logs, and production logs, coordinated efficient line changeovers to meet standards and maximize uptime, counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements, collected key performance indicator metrics, analyzed results, and offered process improvement recommendations based on data, delegated tasks to employees and monitored activities and task completion, organized daily workflow and scheduled staff vacations for adequate coverage, documented production levels, materials used, and special incidents to keep management informed of daily activities, coordinated shift-based inventory receiving, auditing, and restocking, assisted general manager with operations game plan and company initiatives implementation, complied with company safety procedures, policies, and regulations to promote safe working, supervised, trained, and guided the team by coaching on daily activities, communicated daily schedule and delegated work to employees, supervised and led employees to maintain productivity and customer service levels, upheld company standards and compliance requirements for operations, positioned skilled staff in key areas throughout the shift to optimize department productivity, educated customers about offerings, promotions, and pricing to boost sales, handled escalated customer concerns and emergencies in the absence of a manager or supervisor, evaluated employee performance, delivering individualized feedback and praise, reviewed operational records and reports to project sales and determine profitability, checked orders for quality and completeness, mentored and coached staff by giving employees suggestions and feedback to improve job performance, provided leadership and direction to shift staff, ensuring company policies and procedures were followed, ensured all daily operations were in compliance with safety standards and regulations, created schedules for team members and monitored attendance records, assigned tasks to employees based on their abilities, skill levels, and experience, performed disciplinary actions when necessary, following company guidelines, conducted performance reviews for shift staff and provided feedback for improvement, developed processes to improve the efficiency of the production line and streamline workflow, resolved customer complaints efficiently by providing timely solutions or escalating the issue as needed
Crew Leader
McDonald's
10.2016 - 03.2018
Education
Certification in Pharmacy Technician -
Concord University
Tampa, FL01.2021
High school diploma -
West charter university
Tampa, FL05.2019
Skills
- Customer Service
- medical therapy management
- retail
- cashier
- food preparation
- leadership and teamwork
- sales
- sales associate
- pharmacy technician
- Regulatory Compliance
- Money Handling
- Sales Goals Attainment
- Store Opening and Closing
- Flexible Schedule
- Truck Unloading
- Complaint Management
- Stocking and Receiving
Certification
Pharmacy Technician License
Languages
English
Professional
Spanish
Limited
Employer
Home depot
Employer Address
Austin , TX
Timeline
Associate
Home Depot
02.2024 - Current
Retail Sales Associate
PacSun
08.2023 - Current
Remote Pharmacy Technician
Centene
01.2023 - 11.2023
Pharmacy Technician
Guardian Pharmacy
05.2022 - 01.2023
Sales Representative
AT&T
01.2022 - 06.2022
Delivery Driver
Papa Johns
01.2021 - 11.2022
Shift Lead Supervisor
Wawa
04.2018 - 12.2021
Crew Leader
McDonald's
10.2016 - 03.2018
Certification in Pharmacy Technician -
Concord University
High school diploma -
West charter university