Versatile General Manager skilled in directing daily operations and managing diverse teams. Recognized for adaptability and effective time management, contributing to operational efficiency and improved customer engagement.
Overview
18
18
years of professional experience
Work History
General Manager
Appliance Home Store
Columbia, SC
02.2010 - 01.2026
Directed daily operations to enhance store efficiency and customer satisfaction.
Implemented inventory management systems, optimizing stock levels and reducing waste.
Led staff training initiatives, improving product knowledge and sales techniques among team members.
Analyzed sales data to identify trends and adjust marketing strategies accordingly.
Created and managed schedule for sales, and parts department
Conducted cycle counts to ensure accurate inventory.
Created and accepted accurate purchase orders for incoming and outgoing inventory.
Managed daily deposits, drawers counts, and change orders as required.
Service Manager
Appliance Professional
Lexington, SC
10.2017 - 11.2019
Conducted morning check in, which consisted of discussing the previous days routes and service calls.
Assisted in part orders and or break down of part and wiring diagrams to ensure propurecorrect diagnosis.
Maintained vehicle maintenance and vehicle inventory.
Conducted "sealed system" repairs which required EPA certification.
Service Technician
Advanced Appliance Service Inc.
Gastonia, NC
04.2015 - 06.2017
Diagnosed and repaired various household appliances, ensuring optimal performance and customer satisfaction.
Conducted routine maintenance checks to enhance appliance longevity and reliability.
Collaborated with team members to streamline service operations and improve response times.
Enhanced customer engagement through effective communication of service options and recommendations.
Pipe Fabricator
Catawba Mechanical
Charlotte, NC
03.2010 - 04.2015
Fabricated and assembled piping systems using advanced welding techniques and tools.
Interpreted blueprints and technical drawings to ensure precise installations.
Conducted quality control inspections to guarantee compliance with industry standards.
Collaborated with team members to optimize workflow and increase production efficiency.
Infantry Team Leader
US Army
Fort Hood, TX
11.2007 - 02.2010
Trained combat team in preparation for deployment
Trained and conducted dry, and live fire exercises
Led team in physical training to ensure proper physical condition for achieving objective.