Andrew Clelland
Las Cruces,NM
Summary
Insightful Information Technology Manager with 23 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
22
22
years of professional experience
Work History
Principle Solutions Architect
Hewlett Packard Enterprise
08.2021 - Current
- Designing solutions for the largest global companies
- Negotiating contracts for Professional Services
- Assisting sales teams with Professional Service requests
- Creating internal processes to improve efficacy
- Business Process documentation to identify missing logic and improvement.
- Broke down technical ideas and issues into non-technical terms for business executives.
- Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
- Maintained current and in-depth understanding of business processes, needs and objectives.
Founder/Principal Architect
Talavera Networks
07.2017 - 08.2021
- Pre and Post Sales Engineer for Wireless products (Aruba, Meraki, Mist Systems)
- Pre and Post Sales Engineer for Network Security products (NAC, Firewalls and VPN)
- Install and configure complex wireless networks
- Install and configure complex network infrastructure
- Network troubleshooting and problem identification
- Pre-sales demonstrations of products in our portfolio.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Broke down technical ideas and issues into non-technical terms for business executives.
- Conducted post-sale requirements gathering, analysis and documentation.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
Senior System Engineer
M&S Technologies/Kudelski Security
07.2016 - 06.2017
- Pre and Post Sales Engineer for Wireless products (Aruba, Ruckus, etc)
- Pre and Post Sales Engineer for Network Security products (NAC, Firewalls and VPN)
- Aruba ClearPass team lead
- Install and configure complex wireless networks
- Install and configure complex network infrastructure
- Network troubleshooting and problem identification
- Pre-sales demonstrations of products in our portfolio
- Responsible for project management for all projects for which I'm assigned
- Coordination with all departments
- Responsible for communication on project to all levels of the organization
- Delegation of tasks.
- Conducted training sessions to educate staff members on new technologies, boosting productivity across departments.
- Led troubleshooting efforts during high-profile incidents effectively resolving complex issues within minimal downtime.
- Managed large-scale projects, ensuring timely completion within budgetary constraints while maintaining quality standards.
Senior System Engineer
Structured Communication Systems, INC.
10.2013 - 07.2016
- Pre and Post Sales Engineer for Wireless products (Aruba, Ruckus, Aerohive and Meru)
- Pre and Post Sales Engineer for Network Security products (NAC, Firewalls and VPN)
- Pre and Post Sales Engineer for MDM solutions (MobileIron)
- Aruba ClearPass team lead
- Install and configure complex wireless networks
- Install and configure complex network infrastructure
- Install and configure firewall and network access control solutions
- Pre-sales demonstrations of products in our portfolio
- Wireless site surveys (Passive and Active).
- Developed comprehensive security protocols, safeguarding sensitive company data from potential threats.
- Conducted training sessions to educate staff members on new technologies, boosting productivity across departments.
- Designed and implemented scalable network architecture to support business expansion and future growth requirements.
- Mentored junior engineers, fostering a culture of continuous learning and professional growth within the team.
System Engineer
Structured Communication Systems, INC.
08.2011 - 08.2013
- Pre and Post Sales Engineer for Wireless Products (Aruba, Ruckus, Aerohive and Meru)
- Pre and Post Sales Engineer for Network Security products (NAC, Firewalls and VPN)
- Pre and Post Sales Engineer for MDM Solutions (MobileIron)
- Install and configure complex wireless networks
- Install and configure complex network infrastructure
- Install and configure firewall and network access control solutions
- Pre-sales demonstrations of products in our portfolio
- Wireless Site Surveys (Passive and Active)
- Mentor for Junior Systems Engineers.
Managed Services Engineer
Structured Communication Systems, INC.
08.2010 - 08.2011
- Supported clients across multiple states on a 24 x 7 basis
- Troubleshooting and maintenance of Active Directory, DNS and Exchange
- Troubleshoot and maintenance of Wireless Networks
- Troubleshoot and maintenance of Network infrastructure.
Information Technology Manager
Platt Electric Supply
08.2009 - 04.2010
- Responsible for coordination of technology projects
- Delegation of duties
- Implemented automation to preserve employee head-count
- Responsible for Post Mortem reports to Executive Team
- Responsible for IT budget and purchasing decisions
- Responsible for maintenance and management of network infrastructure of 120 locations across the west coast
- Responsible for personnel issues
- Responsible for architecting network, server changes, upgrades and redundancy
- Shoretel VoIP administration and maintenance
- Supported clients across multiple states on a 24 x 7 basis.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Mentored junior IT staff members, fostering a culture of continuous learning and professional development.
Senior Network Engineer
Platt Electric Supply
08.2006 - 08.2009
- Responsible for the Design and configure extensive MPLS network
- Responsible for design and implementation of VoIP system to replace analog system
- Installation, configuration and maintenance of NAS system
- Shoretel VoIP administrator
- Extensive Meru wireless network
- Cisco Administrator/Engineer
- SAN maintenance and administration
- IBM Blade servers
- Exchange, Active Directory and DNS administration
- Datacenter server configuration and maintenance
- Mentor for Junior Administrators
- Responsible for AS400 maintenance and support.
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
- Streamlined troubleshooting processes by creating detailed documentation of network infrastructure, configurations, and topologies.
- Reduced downtime for essential systems by proactively identifying and resolving network issues.
- Implemented robust backup solutions to protect critical data from loss or corruption due to system failures or malicious attacks.
Senior Network Administrator
Rivermark Community Credit Union
05.2002 - 08.2006
- Responsible for Cisco Network Configuration and administration
- Responsible for Checkpoint Firewall configuration and maintenance
- Responsible for Security audits and security remediation
- Mentor to Junior Administrators
- Active Directory, DNS and Exchange administration
- Datacenter Server configuration and maintenance
- Responsible for AS400 maintenance and support
- End user support.
Education
Juris Master's - Cybersecurity, Privacy, Technology Risk Management
Florida State University
08.2024
Bachelor of Engineering - Information Communication And Technology
New Mexico State University
Las Cruces, NM12.2021
Skills
- Leadership: Proven track record in leadership position working on complex projects, team building, mentoring junior employees, confident and experienced
- Communications: Proven ability to speak about complex subject at all levels of an organization, excellent verbal and writing skills
- Project Management: Proven record working on complicated projects and tasks while working with a diverse team, ability to delegate and prioritize tasks
- Implemented automation which allowed my department to keep employee head count as low as possible
- Designed and managed the conversion and implementation of a corporate VoIP system to replace the analog phone system, thereby saving the organization on annual expenses
- Devising and establishing IT policies and systems to support the goals and strategies set by the organization
- Analyzing business requirements of all departments to determine technology needs
- Ability to identify the need for upgrades, evaluate new systems and inspect configurations to ensure functionality and efficiency
- Proven track record of building and maintaining lasting relationships with vendors and partners
- Proven ability to negotiate the most cost effective contracts and prices to ensure technology projects and purchases remain on budget
- Hands-on experience with multiple facets in Information Technology, including wireless networks, wide-area networks, local area networks, server operations, data center operation and maintenance, software support and maintenance and security
Timeline
Principle Solutions Architect
Hewlett Packard Enterprise
08.2021 - Current
Founder/Principal Architect
Talavera Networks
07.2017 - 08.2021
Senior System Engineer
M&S Technologies/Kudelski Security
07.2016 - 06.2017
Senior System Engineer
Structured Communication Systems, INC.
10.2013 - 07.2016
System Engineer
Structured Communication Systems, INC.
08.2011 - 08.2013
Managed Services Engineer
Structured Communication Systems, INC.
08.2010 - 08.2011
Information Technology Manager
Platt Electric Supply
08.2009 - 04.2010
Senior Network Engineer
Platt Electric Supply
08.2006 - 08.2009
Senior Network Administrator
Rivermark Community Credit Union
05.2002 - 08.2006
Juris Master's - Cybersecurity, Privacy, Technology Risk Management
Florida State University
Bachelor of Engineering - Information Communication And Technology
New Mexico State University