Accomplished professional with a proven track record, driving strategic growth in every position held. Expert in leveraging SEO expertise and cross-functional team coordination to deliver tailored solutions and enhance customer ROI. Skilled in relationship building and achieving significant client retention and satisfaction.
Hi, I’m
Andrew Coe
Shenandoah,TX
Summary
Overview
12
years of professional experience
Work History
Milestone
Sr. Account Solutions Manager
07.2024 - Current
Job overview
- Manage a $2.5 million book of business, driving strategic growth and long-term customer success.
- Achieved 120% of growth target while maintaining a greater than 90% Net Revenue Retention (NRR).
- Built and nurtured strong relationships with enterprise and franchise clients, including C-suite and senior executives, to drive retention and expansion.
- Leverage SEO expertise to deliver tailored solutions that enhance customer performance and maximize ROI.
- Collaborate cross-functionally to align business objectives with client needs, optimizing account performance.
- Conduct Business Reviews (QBRs/YBRs) to align with client goals, demonstrate value, and drive long-term retention.
- Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
- Improved customer retention rates by addressing concerns promptly and effectively resolving issues as they arose
- Established effective communication channels between team members, fostering a collaborative work environment.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Collaborated with cross-functional teams to develop innovative solutions for complex client problems.
- Maintained deep technical background knowledge of SEO best practices in order to facilitate authoritative communications with customers and internal stakeholders.
- Collaborated with product engineering teams to implement requested features and address weaknesses in Milestone platform.
Conductor
Business and Customer Value Consultant
01.2022 - 02.2024
Job overview
- Created tailored business cases to demonstrate market, content, and technical opportunities addressed by Conductor and ContentKing to enterprise level prospects and existing customers
- Enhanced year-over-year enterprise book of business renewals by 20%.
- Formulated tailored SEO strategies for enterprise-level clients.
- Fostered cross-functional teamwork among sales and customer-focused teams to ensure exceptional client support.
- Serve as SEO thought leader through Conductor blog and webinars.
- Achieved a 70% closed-won rate with enterprise prospects.
- Developed custom tools like ROI calculators and impact charts for business case analysis.
- Executed website assessments for prospects and clients, providing in-depth content and technical insights.
Accenture
Sr. Analyst/Digital Marketing Coach
11.2020 - 01.2022
Job overview
- Managed a portfolio of up to 40 subscription-based clients and over 150 single-service clients.
- Coordinated efforts across marketing and analytics teams at Accenture to enhance client engagement.
- Provide insights to clients on how to build overall marketing strategies and ensure successful execution of marketing tactics and digital profile clean-up, including ongoing coaching and support
- Provide clients with technical support for relevant digital marketing platforms
- Engineered new resources for subscription-based client assessment by Digital Marketing Coaches.
- Trained new Digital Marketing Coaches during the onboarding process
TopGolf
Marketing Manager
03.2018 - 05.2020
Job overview
- Drove revenue through local marketing efforts which led to a 4.8% increase in walk-in traffic, a 46% increase in ticketed program sales, and a 2.5% increase in gross revenue YOY
- Led successful field marketing operations in Topgolf San Antonio that resulted in more than 100% achievement of lead goals each year.
- Directed strategy for local social media campaigns achieving a 4% engagement rate in 2019.
- Manage and drive professional development for a team of 18-20 brand ambassadors
- Manage implementation and execution of all national campaigns and partnership activations
- Managed the execution of promotions and test campaigns
- Trained Pharr and Cleveland Marketing Managers and assisted in opening of Topgolf Cleveland
San Antonio Humane Society
Development Coordinator
02.2016 - 03.2018
Job overview
- Spoke on behalf of SAHS during cultivation and stewardship functions, aligning with strategic goals.
- Managed fundraising events to deliver a 49.6% growth in net revenue compared to prior year.
- Built and cultivated relationships with donors and partners to sustain and grow contributions.
- Enhanced fundraising efforts through coordinated planning between internal teams and external partners.
- Coordinated and conducted the 'Holiday Cheer' tour around San Antonio, resulting in a 22.8% increase in December donations compared to the previous year.
- Directed redesign initiatives to enhance website and mobile donation interface.
Hotel Emma
Sales and Marketing Coordinator
05.2015 - 02.2016
Job overview
- Member of pre-opening and opening team
- Served as project manager coordinating efforts between hotel, graphic design, and public relations agencies.
- Led implementation of all software solutions in Sales and Catering.
- Led high-impact tours, sales demonstrations, and marketing presentations for distinguished guests.
- Handled sales contracts and managed client database for Sales and Catering departments
SeaWorld
Marketing Coordinator
12.2012 - 12.2014
Job overview
- Developed and managed communication strategies tailored to diverse Texas media audiences.
- Executed high-profile event planning to drive awareness of upcoming features.
- Supported the development and implementation of social media strategies, involving multimedia content creation, customer engagement management, and report generation.
- Formulated strategic communication plan propelled by data analysis, resulting in a 9.5% rise in revenue of non-peak education offerings during 2012 and 2013.
Education
Trinity UniversitySan Antonio, TX
Bachelor Of Arts from Communications
05.2012
University Overview
Skills
- Cross-functional team coordination
- Business analysis
- Search engine optimizations
- Solutions management
- Relationship building
- Business process improvement
- Data visualization and presentation
- On-page optimization
- Technical SEO
- Client relations
- SEO platforms such as: SEMRush, Screaming Frog, Lumar, Google Analytics, Google Search Console, Conductor, ContentKing, and more
- Data analytics
- Business case creation
Timeline
Sr. Account Solutions Manager
Milestone
07.2024 - Current
Business and Customer Value Consultant
Conductor
01.2022 - 02.2024
Sr. Analyst/Digital Marketing Coach
Accenture
11.2020 - 01.2022
Marketing Manager
TopGolf
03.2018 - 05.2020
Development Coordinator
San Antonio Humane Society
02.2016 - 03.2018
Sales and Marketing Coordinator
Hotel Emma
05.2015 - 02.2016
Marketing Coordinator
SeaWorld
12.2012 - 12.2014
Trinity University
Bachelor Of Arts from Communications
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