Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Cole

Hagerstown,MD

Summary

Dynamic Retail Store Manager with a proven track record at Ollies Bargain Outlet, excelling in customer service and inventory control. Achieved significant sales growth while reducing shrinkage through effective staff training and operational improvements. Highly motivated leader skilled in problem-solving and fostering a positive shopping environment.

Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Overview

29
29
years of professional experience

Work History

Retail Store Manager

Ollies Bargain Outlet
03.2006 - Current
  • Assisted in managing daily store operations and maintaining inventory accuracy.
  • Maintained visual merchandising standards to enhance customer experience.
  • Supported staff training initiatives to improve service quality and efficiency.
  • Ensured compliance with safety protocols and company policies during operations.
  • Engaged with customers to resolve issues and promote a positive shopping environment.
  • Participated in team meetings to contribute ideas for operational improvements.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Club Manager

Sam's Club
05.1999 - 02.2006
  • Directed club operations, ensuring high standards of service and member satisfaction.
  • Managed financial performance, optimizing budgets and revenue streams for sustainable growth.
  • Led staff training programs, enhancing team effectiveness and operational efficiency.
  • Developed marketing strategies to increase membership engagement and retention rates.

Co Manager

Sam's Club
07.1996 - 05.1999
  • Supervised daily operations to ensure optimal workflow and team productivity.
  • Implemented training programs to enhance staff performance and operational efficiency.
  • Managed inventory control systems to streamline supply chain processes.
  • Coordinated scheduling and staffing to meet operational demands effectively.

Education

Academic - Business

Saucon Valley
Hellertown, PA
06.1981

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations
  • Highly motivated
  • Decision-making skill
  • Stockroom management
  • Dependable and reliable
  • Sales growth
  • Inventory control

Timeline

Retail Store Manager

Ollies Bargain Outlet
03.2006 - Current

Club Manager

Sam's Club
05.1999 - 02.2006

Co Manager

Sam's Club
07.1996 - 05.1999

Academic - Business

Saucon Valley

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Andrew Cole