ANDREW COLIN
Silver Spring,MD
Summary
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
7
7
years of professional experience
Work History
Key Carrier Supervisor
Marshalls
01.2023 - Current
- Assisted with training, development and mentoring of 105 sales employees
- Communicated sales goals and key performance indicators to employees
- Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs
- Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics
- Managed inventory shrinkage improvement program to reduce theft and loss
- Conducted safety walks of the store floor and reported hazards to appropriate personnel for immediate remediation
- Coached employees on sales techniques and best practices
- Maintained a high level of security and safety awareness within the store to protect personnel, customers and merchandise
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Displayed merchandise for upcoming sales in a visually appealing way
- Instructed staff on procedures for handling difficult transactions
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
- Maintained a safe, organized store by keeping aisles free of merchandise and boxes
- Trained and developed multiple employees through constructive feedback and focus on long-term career growth
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections
- Assigned employees to specific duties to best meet the needs of the store.
Cash Office Associate
Marshalls
01.2018 - Current
- Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary
- Organized cash movements between offices and to or from banks
- Prepared and checked cashier register tills
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Backroom Supervisor
Marshalls
12.2019 - 01.2023
- Supervised, managed, and guided between 10-15 daily employees
- Created a rewarding and uplifting environment in which to work
- Managed inventory control and met or exceeded inventory goals
- Assigned to train new employees in POS, product knowledge, guest service, and merchandising
- Assisted in managing all day-to-day operations, and assigned employees to specific duties to best fit the needs of the store
- Inspects employee work performance to ensure that it meets specifications and established standards
- Built and maintained relationships with store & assistant managers, coordinators and associates
- Helped with the increase of store sales through increased productivity, improved delegation, and strong communication
- Able to adapt and grow with ever changing standards and inventory goals.
Backroom Associate
Marshalls
06.2018 - 12.2019
- Unloaded incoming trucks and stocked merchandise in correct storage areas
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Kept stockroom clean and neat for maximum productivity
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Maintained friendly, outgoing and customer-focused demeanor while on sales floor
- Assisted customers and provided excellent customer service
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Assisted in ringing up sales at registers and bagging merchandise
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
Brand Associate
Old Navy
09.2017 - 01.2018
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Demonstrated great customer service by collaborating with customer service team members to assist with product information and provide outstanding service
- Replenished product stock to maintain appropriate levels and meet expected sales demands
- Managed cash register operations using POS systems, including processing sales and returns.
Education
Associate of Arts - Early Childhood Education
Montgomery College
Rockville, MDHigh School Diploma -
Albert Einstein High School
Kensington, MD05.2018
Skills
- Staff Management
- Time Management
- Delegation
- Employee Training
- Cash Register Operation
- Documentation Skills
- Data Entry
- Cash Handling
- Cash Management
- Bank Deposits
- Store operations
- Employee Scheduling
Field Experience
Montgomery County Public Schools, 09/2019 - 03/2020
Brookhaven Elementary School
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support the lead teacher
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans
- Managed daily attendance and reported absences and tardies to the lead teachers
- Distributed classroom materials and supplies such as pencils, paper and art materials
- Supervised students and maintained security throughout school buildings and on field trips
- Established positive relationships with students, fellow teachers and school administrators
- Marked homework assignments, tests and special projects to communicate grading
- Assisted in keeping over 20 students safe in classroom and outside environments
- Cleaned and organized classrooms, materials and supplies to support maximum efficiency
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Timeline
Key Carrier Supervisor
Marshalls
01.2023 - Current
Backroom Supervisor
Marshalls
12.2019 - 01.2023
Backroom Associate
Marshalls
06.2018 - 12.2019
Cash Office Associate
Marshalls
01.2018 - Current
Brand Associate
Old Navy
09.2017 - 01.2018
Associate of Arts - Early Childhood Education
Montgomery College
High School Diploma -
Albert Einstein High School