Andrew Conger
Cabot,AR
Summary
Motivated and results-driven sales professional with a strong analytical mindset. Confident in ability to connect with others and produce at a high level. Passionate about delivering quality service through effective communication and identifying revenue opportunities. Detail-oriented approach to enhancing customer satisfaction. Experienced in creating and developing workforce personnel, with deep understanding of growth forecasting, process improvement, employee onboarding, and financial analysis.
Overview
10
10
years of professional experience
Work History
Customer Success Supervisor
Priority1
06.2024 - Current
- Identify upsell opportunities through frequent account reviews, contributing to increased revenue.
- Leads process improvement and problem-solving efforts to create standard procedures and escalation policy for the team.
- Analyze customer usage data to identify trends and opportunities for upselling and cross-selling, driving revenue growth.
- Interviewed, hired, and trained employees and implementing a mentoring program to promote positive feedback and engagement.
- Spearheaded an employee feedback form, implemented to outside sales groups, streamlining employee growth.
Customer Success Account Manager
Priority1
12.2023 - 05.2024
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Grew book of business by 112% in 6 months across 93 clients, largest growth among peers.
- Acted as a liaison between the Director and peers through training and coaching.
Carrier Sales
Priority1
01.2021 - 11.2023
- Successfully sold 220 truckloads monthly averaging over 500k in revenue leading the department with a 28% margin.
- Built and maintains key carrier relationships resulting in 1.44% carriers per load reducing carrier rep bounce rates.
- Consistently top 5 among peers, producing $9M in revenue YoY.
Non Commissioned Officer In Charge
United States Air Force
01.2015 - 01.2021
- Requisitions and accounted for $10M in facilities and equipment needed to support a 34K member Air Force installation
- Coordinated the planning and logistics for flights, deliveries, movement of personnel, and a $1M inventory; ensuring timeliness, process improvement, KPI, and achieving additional margins and productivity
Education
Bachelor of Arts - Supply Chain Management, Reverse Logistics
American Military University
Little Rock, AR01.2021
Airman Leadership School -
United States Air Force
Jacksonville, AR01.2019
Skills
- Relationship Building
- Interpersonal Communication
- Detail Oriented
- Proficient in Microsoft Office
- CRM Software
- Cabotage (SaaS) / Cabo (TMS)
Accomplishments
- Airman of the Year - 2018
- Distinguished Graduate Airman Leadership School - 2019
- Leadership Award Airman Leadership School - 2019
Timeline
Customer Success Supervisor
Priority1
06.2024 - Current
Customer Success Account Manager
Priority1
12.2023 - 05.2024
Carrier Sales
Priority1
01.2021 - 11.2023
Non Commissioned Officer In Charge
United States Air Force
01.2015 - 01.2021
Airman Leadership School -
United States Air Force
Bachelor of Arts - Supply Chain Management, Reverse Logistics
American Military University
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