Andrew Contreras
STATEN ISLAND,NY
Summary
Dedicated and results-oriented professional with a Bachelor's degree in Philosophy and a proven track record in customer service as a concierge/doorman. Seeking a challenging role as a Business Development Representative or Sales Development Representative to leverage strong interpersonal skills and drive revenue growth.
Overview
5
5
years of professional experience
Work History
Concierge
Brookfield Properties
07.2023 - Current
- Successfully managed front-of-house operations of a 420-unit building, demonstrating exceptional interpersonal skills and a customer-first approach.
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of the concierge desk and monitored staff performance to proactively address inefficiencies.
- Cultivated positive relationships with residents and visitors, ensuring a welcoming environment.
Doorman
Fasano Associates
08.2022 - 12.2022
- Assisted with approximately 300 package deliveries a day by logging receipt of packages delivered and notifying residents for pickup.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
Concierge
Andrews Organization
03.2019 - 07.2022
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Bachelor of Arts - Philosophy
College of Staten Island of The City University of New York
Staten Island, NY05.2023
Skills
- Relationship Building: Established and maintained positive relationships with a diverse clientele
- Communication: Developed strong verbal and written communication skills through daily interactions and correspondence
- Customer Focus: Prioritized customer satisfaction by addressing inquiries and resolving issues promptly
- Problem-Solving: Demonstrated resourcefulness in resolving challenges and improving operational efficiency
Accomplishments
- Recognized for consistently exceeding customer service expectations, resulting in positive feedback from residents.
- Implemented a streamlined communication system, reducing response times and enhancing resident experience.
Languages
Spanish
Professional Working
Timeline
Concierge
Brookfield Properties
07.2023 - Current
Doorman
Fasano Associates
08.2022 - 12.2022
Concierge
Andrews Organization
03.2019 - 07.2022
Bachelor of Arts - Philosophy
College of Staten Island of The City University of New York