Hi, I’m
Andrew Cook
Nashville,TN
Summary
Dynamic leader with a proven track record at Greater Nashville Pool Management, adept in team leadership and customer relationship management. Excelled in enhancing customer satisfaction, developing high-performing teams, and implementing effective project management strategies. Skilled in staff training and development, ensuring peak performance and operational excellence.
Overview
5
years of professional experience
1
Certification
Work History
Greater Nashville Pool Management
Manager
06.2024 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed and managed timetables.
Greater Nashville Pool Management
Lifeguard
06.2020 - 03.2024
Job overview
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Zumiez
Sales Associate
05.2022 - 09.2022
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Middle Tennessee State UniversityMurfreesboro, TN
Actuarial Science from Actuarial Science
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Relationship building
- Project management
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Sales techniques
Affiliations
- Member of the Gamma iota sigma fraternity
- Member and treasurer of the MTSU Rugby club team
Certification
- Red Cross CPR and first aid
Timeline
Manager
Greater Nashville Pool Management
06.2024 - Current
Sales Associate
Zumiez
05.2022 - 09.2022
Lifeguard
Greater Nashville Pool Management
06.2020 - 03.2024
- Red Cross CPR and first aid
Middle Tennessee State University
Actuarial Science from Actuarial Science
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