Summary

Skills

Work History

Certification

Education

Overview

Work Availability

Work Preference

Timeline

Andrew Cook-Johnson

Fort Wayne,IN

Summary

Skilled in behavior intervention and data analysis developed in clinical environment, seeking to transition into new field. Expertise in creating and implementing individualized behavior plans and maintaining detailed records. Aiming to leverage these skills to contribute effectively in different professional domain.

Skills

Applied behavior analysis
Social skills development
Natural environment training
Behavior modification techniques
Relationship building and pairing
HIPAA requirements
HIPAA compliance
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Escalation handling
Policy enforcement
Data entry

Work History

(Temporary) Covid-19 Screener, Front Desk Reception, Nighttime Security

Peabody Retirement Community

06.2021 - 01.2022

Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
Protected individual confidentiality as prescribed by local, state, and federal mandates.
Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly and directing them appropriately.
Managed reception area, answered telephone calls and received packages.

RX Pharmacy Supervisor

Chewy.Com Pharmacy

05.2023 - 03.2024

Resolved issues with customers and pharmacy personnel by utilizing active listening, effective communication and mediation skills.
Optimized patient care through close collaboration with healthcare providers and pharmacists.
Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
Developed customized action plans for each escalated case, ensuring tailored solutions that addressed a client's unique needs.
Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
Safeguarded customer data privacy through strict adherence to company protocols when working with sensitive information.
Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.

Front Desk Receptionist

Rasmussen Chiropractic

03.2024 - 09.2024

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected fees and payments.
Completed all tasks in compliance with company policies and procedures.
Worked effectively in fast-paced environments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Registered Behavior Technician

Circle City ABA

02.2025 - Current

Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.

Certification

RBT - Registered Behavior Technician
American Red Cross - Basic Life Support

Education

High School Diploma -

The Phoenix School of Discovery

Louisville, KY

01.2019

Overview

years of professional experience

Certificate

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

swipe to browse