Andrew Cooper
Detroit,MI
Summary
Personable and highly motivated, with foundation in relevant academic coursework and projects. Demonstrates fundamental understanding of key industry principles and possesses strong analytical and problem-solving skills. Aims to contribute effectively and make positive impact through diligent work and innovative solutions.
Overview
7
7
years of professional experience
Work History
Crowd Controller
Little Caesars Arena
04.2024 - Current
- Supported event staff in maintaining order during peak hours, contributing to a well-organized environment.
- Assisted event organizers in developing efficient crowd management strategies for large-scale gatherings.
- Managed large crowds effectively by implementing strategic positioning tactics throughout venues or event sites.
Guest Services Associate
Target
11.2021 - 02.2024
- Greeted visitors and customers upon arrival, offered assistance and answered questions
- Helped customers complete purchases, locate items and join reward programs
- Efficiently handled all problems through resolution, boosting customer satisfaction rates by 100%
Operations Facilitator
University of Michigan
10.2019 - 04.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs
- Provided assistance to co-workers and attendees, guiding day-to-day activities and facilitating various sporting events
DTE Energy
05.2020 - 08.2020
- Conducted research, gathered information from multiple sources and presented results
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Evaluated report data to proactively adjust and enhance operations
Customer Service
Home Depot
04.2019 - 09.2019
- Special training in Lumber/Woods
- Facilitated inter-departmental communication to effectively provide customer support
Internship Student
Walker-Miller Energy Services
06.2018 - 08.2018
- Computer repair exercises
- Cyber-security training
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Developed professional skills through hands-on experiences, including time management and effective communication.
Education
Bachelor of Arts - Journalism And Media Arts, Applied Arts
University of Michigan - Dearborn
Dearborn, MI12-2025
High School Diploma -
Cass Technical High School
Detroit, Michigan06.2019
Skills
- Guest engagement and assistance
- Film and video production
- Crowd management
- Collaborative teamwork
- Visual storytelling
- Camera operation
- Proficient in video equipment
- Adobe creative suite
Languages
French
Limited Working
Timeline
Crowd Controller
Little Caesars Arena
04.2024 - Current
Guest Services Associate
Target
11.2021 - 02.2024
DTE Energy
05.2020 - 08.2020
Operations Facilitator
University of Michigan
10.2019 - 04.2021
Customer Service
Home Depot
04.2019 - 09.2019
Internship Student
Walker-Miller Energy Services
06.2018 - 08.2018
High School Diploma -
Cass Technical High School
Bachelor of Arts - Journalism And Media Arts, Applied Arts
University of Michigan - Dearborn
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