Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andrew Coppert

Saint Charles,IL

Summary

Motivated Senior Claims Adjuster with over 4+ years in claims and 10+ years in sales and customer relations. Committed to diligently investigating, evaluating and negotiating both Commercial and Personal line claims for policyholders. Trained and knowledgeable in all state, federal and local laws.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Claims Adjuster Commercial Claims

LIBERTY MUTUAL INSURANCE COMPANY
Hoffman Estates, IL
08.2020 - Current
  • Interviewed claimants and witnesses to gather factual information.
  • Investigated and processed Commercial insurance claims for policyholders, specifically for UPS.
  • Consulted police and hospital records when needed.
  • Managed over 50 customer calls a day during peak season
  • Investigated properties to determine extent of damage and estimate repair costs.
  • Examined claims forms and other records to determine insurance coverage.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Answered questions posed by insured and attorneys.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Partnered with legal counsel on litigation cases.
  • Organized, planned, and documented materials for BI and APD claims.

Insurance Agent

Liberty Mutual Insurance
Geneva, IL
08.2019 - 08.2020
  • Educate new clients on policy options
  • Sell a variety of coverage options and carriers to ensure we can support all customers
  • Spearheaded initial customer contact to generate interest and fact find with customer to ensure proper coverage to meet their needs
  • Worked closely with customer support handling any customer service issues that may have arose to help ensure customer retention
  • Explained features of policies both current and potential new by review declarations pages from former carriers and explaining both advantages and disadvantages
  • Utilized all resources available to inspect and examine general condition, type of construction, age, and other characteristics to calculate insurance risk and capture correct and accurate information
  • Communicate regularly with large client base.

Renewal Sales Executive

Achieve3000
Lakewood, New Jersey
01.2017 - 01.2019
  • Provided sales and account management to a large territory including over 220 NYC schools and most of the Northeast region and Wisconsin including Milwaukee public schools
  • Managed a remote work environment with partial travel on-site to facilitate sales presentations and deliver contracts and proposals
  • Excelled in customer communication in verbal, phone, email, and in person to ensure retention and expansion of customer base
  • Wrote proposals, negotiated prices with customers and contractors and established pricing across large multi- year contracts
  • Contacted superintendents and assistant superintendents, directors, principals and assistant principals, purchasing managers, purchasing agents, and office managers
  • Researched previous customer advertising and book of business to determine viable customers to meet sales quotas and identify potential customers for expansion and new business opportunity.

Team Leader/Supervisor

HMH/Scholastic Educational Technology
Geneva, Illinois
02.2009 - 01.2017
  • Typically met or exceeded yearly sales quota by effectively managing my territory and managing specialized corporate accounts on a national level
  • Manage weekly pipeline meetings, strategy sessions and forecasting meetings for the assigned territory and employees
  • Appointed to the board of advisors for Sales Force Dot Com, representing the entire division for enhancement, changes and requests to increase productivity and efficiency
  • Very fluent in WebEx, Lync, PowerPoint, Word, Outlook, Excel, Salesforce, TMS, and Quoteworks
  • Strong understanding of product, funding and market knowledge.

Education

High School Diploma -

St. Charles North High School
06.2003

Skills

  • Damage Investigation
  • Legal Documentation
  • Informational Interviews
  • Verbal and Written Communication
  • Liability Determinations
  • Settlement Negotiation
  • Vehicle Damage Assessment
  • Claims Evaluations
  • Policy Investigations
  • Automobile Appraisals
  • Complex Coverage Issues
  • Field Inspection

Certification

  • Currently licensed in 29 states for Property and Casualty Adjuster license, including Workers Comp in certain states
  • Prior Illinois Life and Health License valid- 2019-2021
  • Currently working towards AIE - Accredited Insurance Examiner, Anticipated completion fall of 2023

Timeline

Senior Claims Adjuster Commercial Claims

LIBERTY MUTUAL INSURANCE COMPANY
08.2020 - Current

Insurance Agent

Liberty Mutual Insurance
08.2019 - 08.2020

Renewal Sales Executive

Achieve3000
01.2017 - 01.2019

Team Leader/Supervisor

HMH/Scholastic Educational Technology
02.2009 - 01.2017

High School Diploma -

St. Charles North High School

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Andrew Coppert