- Volunteering at local animal shelters
- Animal Care
- Reading
Andrew Cordes
Oviedo
Summary
Results-driven Trainer and Team Leader at Chick-fil-A with expertise in quality assurance and operational efficiency. Proven ability to mentor new hires, enhancing team productivity and fostering a culture of excellence. Skilled in assignment delegation and effective training strategies that drive customer satisfaction and team performance. Committed to leveraging strong time management and problem-solving skills to support organizational growth.
Overview
6
6
years of professional experience
Work History
Trainer/Service Specialist
Chick-fil-A
01.2023 - Current
- Facilitated onboarding processes, ensuring new hires quickly acclimated to company culture and standards.
- Collaborated with management to identify training needs and refine curriculum based on team feedback and performance data.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained new team members on operational procedures and best practices for efficiency.
- Maintained cleanliness and organization of service areas, adhering to health and safety standards.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Team Leader
Chick-fil-A
06.2020 - 10.2022
- Enhanced customer satisfaction by leading team in exceptional service delivery.
- Resolved customer issues swiftly, ensuring a positive dining experience for all.
- Established team performance goals, providing feedback to drive progress and improvement.
- Delegated tasks based on team members' strengths, enhancing operational efficiency.
- Exemplified commitment to professionalism, inspiring team members to achieve excellence.
- Oversaw opening and closing procedures, ensuring successful operational strategies were followed.
Skills
- Clear verbal communication
- Attention to detail
- Quality assurance
- Assignment delegation
- Job skill building
- Train-the-trainer
Interests
Timeline
Trainer/Service Specialist
Chick-fil-A
01.2023 - Current
Team Leader
Chick-fil-A
06.2020 - 10.2022