Andrew Coulter
Summary
My name is Andrew Coulter, People find me to be an upbeat, self-motivated team player with excellent communication skills. I have 17 years of experience working in, telemarketing, owner relations, food service, and customer service in the Time share and entertainment industry. My experience includes successfully calling people and taking calls to deal with unhappy customers, to serving in a dine in movie theater to now living in Alaska in the woods working seasonally as a EFF wildland firefighter.
Overview
16
16
years of professional experience
Work History
Emergency fire fighter (EFF)
Division of Forestry
Glennallen, AK
05.2015 - 12.2016
Certificates of Completion, Redcard ICS-100, L-180, S-130, S-190, CEEVO II FIRE, A-112, A-113_USFS, A-100, A-103, A-109, A-110, S-215, S-212, FI-110, IS-00200.b FEMA, IS-00800.b FEMA, IS-00700.a FEMA, IS-00100.b FEMA, SEAT2, SEAT3,
Food Server
AMC Dine IN Theater
Orlando, FL
01.2007 - 04.2014
Took necessary steps to meet customer needs and effectively resolve food or service issues. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Owner Relations
Wyndham Worldwide
Orlando, FL
03.2001 - 11.2006
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Trained staff on how to improve customer interactions. Properly directed inbound calls in phone queues to improve call flow.
Education
High School Diploma - Earth Science
Celebration High School
2000
Skills
- Extensive native plants knowledge
- Stone and timber walls construction
- Lawn repair specialist
- Construction
- 3 Faller sawyer
- Driver/Operator
Accomplishments
Managed call flow with up to 100 calls in queue per minute. Responsible for coordination of up to 18 servers in restaurant with capacity of 200. Recognized by peers and management for going above and beyond normal job functions.
Timeline
Emergency fire fighter (EFF)
Division of Forestry
05.2015 - 12.2016
Food Server
AMC Dine IN Theater
01.2007 - 04.2014
Owner Relations
Wyndham Worldwide
03.2001 - 11.2006
High School Diploma - Earth Science
Celebration High School
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