Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Counterman

Liverpool

Summary

Dynamic Transportation Supervisor with a proven track record at Stericycle, excelling in route optimization and fleet management. Adept at enhancing safety compliance and customer service, I consistently resolved issues effectively, ensuring timely deliveries and high customer satisfaction. Skilled in data analysis, I drove operational efficiency and maintained DOT compliance across all operations.

Overview

15
15
years of professional experience

Work History

Transportation Supervisor

Stericycle
Syracuse
02.2016 - 02.2025
  • Managed maintenance and repair actions for team equipment and vehicles.
  • Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
  • Maximized safety of transportation operations through use of field safety assessments.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Organized delivery schedules and provided customers with timely updates.
  • Coordinated daily transportation operations, including scheduling and routing of drivers.
  • Analyzed data to determine trends in fleet utilization, costs, and operational efficiency.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Resolved customer complaints in a professional manner by providing appropriate solutions or alternatives.
  • Served as point of contact for customers and staff by applying customer service and interpersonal skills.
  • Oversaw the selection process for new drivers ensuring they met all legal requirements before hiring.
  • Inspected equipment, facilities and vehicles regularly to assess safety.
  • Managed team of drivers to ensure timely delivery of goods while adhering to applicable laws and regulations.
  • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
  • Investigated accidents involving company-owned vehicles to determine causes and possible corrective actions.
  • Coordinated repair and maintenance schedules for all fleet vehicles and associated equipment.
  • Assessed route optimization opportunities that could improve overall efficiency across the organization.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Handled personnel hiring, performance evaluations and disciplinary actions.
  • Operated machines and equipment to complete work assignments or to assist workers.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Verified that drivers maintained required professional competences, licenses and safety knowledge.
  • Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit, and equipment records.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Driver

Stericycle
Syracuse
02.2014 - 02.2025
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Managed time efficiently when making multiple stops along designated routes.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Achieved consistently high customer scores due to exceptional service.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Adapted to changing routes or schedules as required by the employer.
  • Coordinated with warehouse staff for efficient cargo loading and unloading.

Driver

Country Propane
Central Square
06.2010 - 05.2014
  • Managed time efficiently when making multiple stops along designated routes.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Collected payments for goods delivered or unloaded.
  • Operated a variety of machinery and tools safely and efficiently.

Education

High School Diploma -

Liverpool High School
Liverpool, NY
06-2009

Skills

  • Route optimization
  • Fleet management
  • Safety compliance
  • Data analysis
  • Customer service
  • Schedule coordination
  • Performance evaluation
  • Accident / incident reports
  • Hazardous materials handling
  • DOT compliance

Timeline

Transportation Supervisor

Stericycle
02.2016 - 02.2025

Driver

Stericycle
02.2014 - 02.2025

Driver

Country Propane
06.2010 - 05.2014

High School Diploma -

Liverpool High School

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