Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Andrew Craig

Milwaukee,WI
Andrew Craig

Summary

Healthcare installation professional with 13+ years of installation, repair, support, and project planning expertise, as well as a lifelong understanding and love of computers and technology. Focusing on patient safety, client satisfaction, and regulatory compliance. Quick learner with excellent ability to communicate complex concepts in an accessible fashion.

Looking to make a positive impact utilizing a breadth of knowledge and skills.

Overview

14
years of professional experience

Work History

Merative

Installation Technician
01.2012 - Current

Job overview

  • On-site installation, testing, and supporting of devices in procedure room, OR, and Cath Lab control room environments in hospitals
  • Maintain and update medical device records
  • Integrates product with other vendors, including procedure room display solutions, intravenous ultrasound, and fluoroscopy imaging.
  • Domestic travel booking expertise nationwide, averaging over 120 flight segments a year.
  • Adheres to quality processes in an ISO-9001 and FDA regulated environment
  • Assist in the design and document production and installation SOPs
  • Involved in planning and coordinating installs alongside project management
  • Maintain a high degree of professionalism with patient outcomes and client satisfaction in mind
  • Maintain certifications, vaccinations, and TB testing in accordance with credentialing protocol
  • Manufacture and implementation of software and solutions for patient data management, medical image viewing, processing and archiving, and the analysis and monitoring of hemodynamic data
  • Actively participate in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Using hand and power equipment for measuring, testing, and placing various types of installations.
  • Diagnose and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintain a high level of occupational safety.

Merge Healthcare

Technical Support Analyst I
08.2010 - 12.2011

Job overview

  • Provided remote technical support for 100+ PACS and EMR customers with application questions, system problems and configuration issues.
  • Owned the customer support experience from call to resolution.
  • Monitored metrics such as average case length and calls per month, averaging over 30 cases a week.

Education

BRENSTEN EDUCATION
Brookfield, WI

Microsoft Certified Desktop Support Technician
01.2010

University Overview

Skills

  • HIPAA Privacy and Security Certified
  • OR Protocol Training
  • Bloodborne Pathogens Training
  • Aseptic Techniques Training
  • Hospital Safety (Electrical, Fire-RACE/PASS & Radiation Safety)
  • SQL
  • Salesforce
  • JIRA
  • Electrical Safety Analyzer Training
  • IFS

Interests

As a hobby I am a licensed Amateur Radio Operator, I participate in a non-profit organization to foster new participants into Amateur Radio, for pleasure and to gain a high degree of competency in field-expedient station deployments that can be utilized in emergency operations I have earned a number of awards through the program and have been a keynote speaker to a local radio club on the topic I am a passionate learner in many science topics and when given the opportunity, enjoy mentoring others

Timeline

Installation Technician
Merative
01.2012 - Current
Technical Support Analyst I
Merge Healthcare
08.2010 - 12.2011
BRENSTEN EDUCATION
Microsoft Certified Desktop Support Technician
Andrew Craig