Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Crain

Melbourne,Florida

Summary

Highly reliable and experienced biller specialist with a track record of providing excellent customer service. Adept in quickly identifying and correcting discrepancies in claims, appeals and processed data. Detail-oriented team player with strong organizational and communication
skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while meeting all deadlines..

Overview

Work History

Auto Claims Adjuster

Progressive


  • Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claim process
  • Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
  • Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
  • Issued payouts to claimants.
  • Documented all findings in concise reports.
  • Examined photographs and surveillance and any other documents relating to claims.

Policy Service Representative

USAA
  • Enhanced customer satisfaction by promptly addressing policy inquiries and providing accurate information.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Contributed to the improvement of team performance by collaborating with colleagues to resolve complex issues.
  • Assisted customers with claims submissions, ensuring they received timely payments according to their policies.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.

Professional Cleaner

Kwik Dry
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services to residential clients.
  • Maintained a clean and organized appearance for client homes, ensuring maximum comfort and ease of use.
  • Delivered consistent results by adhering to established cleaning protocols and checklists.
  • Reduced allergens and improved indoor air quality through regular dusting and vacuuming tasks.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.

Education

Associate of Arts -

Valencia College
Orlando
05.2020

Skills

  • High-Volume Call Environments
  • Senior Leadership Support
  • Problem Resolution
  • Business Opportunities Support
  • Customer Service
  • Project Management
  • Customer Relations

Timeline

Auto Claims Adjuster

Progressive

Policy Service Representative

USAA

Professional Cleaner

Kwik Dry

Associate of Arts -

Valencia College

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Andrew Crain