Summary
Work History
Education
Skills
Timeline
Generic

ANDREW CRAIN

Melbourne,FL

Summary

Highly reliable and experienced biller specialist with a track record of providing excellent customer service. Adept in quickly identifying and correcting discrepancies in claims, appeals and processed data. Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while meeting all deadlines.

Work History

Independent Contractor/ Biller

Kwik Dry
  • Communicate with customers to ensure invoice accuracy and manage any billing discrepancies
  • Reviewed customer requests, resolved questions and defined specifications before completing services
  • Prepared invoices for clients, billed clients when service is complete, and collect payment to clear invoices
  • Monitor the outstanding balances and reached out to the client to ensure the bill is paid in an efficient amount of time
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback
  • Formatted text and graphics files in preparation for uploading to internal and external websites

Stockroom Clerk/Truck Driver

Fedex
  • Utilized equipment to organize and maintain receiving area
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety
  • Maintained product line stock and inventory
  • Verified product numbers with scanners and manual tracking
  • Unloaded incoming trucks and stocked merchandise in correct storage areas
  • Maintained and processed shipments by developing and posting delivery schedules
  • Utilized technology to capture reporting and documentation.

Customer Service Representative

Home Depot
  • Kept detailed data on client's orders and projects in the system
  • Set up and activated customer accounts, sent invoices and collected any outstanding balances on overdue accounts.
  • Upheld quality control policies and procedures to increase customer satisfaction as well as introducing new policies or procedures for a more efficient working environment
  • Demonstrated excellent communication skills in high stress situations from resolving product discrepancies to handling customer complaints
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Answered inbound calls, chats and emails to facilitate customer service
  • Educated customers on special pricing opportunities and company offerings
  • Elevated customer concerns, issues and requirements to supervisors for immediate rectification.

Server Assistant/Customer Service Specialist

Big Fin Seafood
  • Coordinate technical training for new employees to ensure that all employees are adequately trained and prepared to perform the job
  • Greeted the guests with friendly conversations, seating the guests appropriately, checked the wait list, and managed the floor chart and participated in guest service
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Associate of Arts - Finance

Valencia College

Business Specialist Technical Certificate -

Valencia College

Life Insurance License -

FFL

Skills

  • Records Organization and Review
  • Month-end closing procedures
  • Project Management Experience
  • Payment Plan Creation
  • Research and Due diligence
  • Insurance Knowledge
  • Billing

Timeline

Independent Contractor/ Biller

Kwik Dry

Stockroom Clerk/Truck Driver

Fedex

Customer Service Representative

Home Depot

Server Assistant/Customer Service Specialist

Big Fin Seafood

Associate of Arts - Finance

Valencia College

Business Specialist Technical Certificate -

Valencia College

Life Insurance License -

FFL
ANDREW CRAIN