Andrew Craven
Walterboro,SC
Summary
Experienced and self-motivated Customer Service and Sales Representative that has found great success climbing ladders at multiple companies through hard work and being personable. Proficient in handling complex customer inquiries and providing timely, empathetic solutions that promote client satisfaction and loyalty. Demonstrated ability to improve customer engagement through excellent communication skills, active listening, and a deep understanding of customer needs. Adept at leveraging product knowledge and technical skills to resolve issues and exceed service delivery expectations.
Overview
6
6
years of professional experience
Work History
Elevator Installation Technician
Advantage Elevator
Charleston, SC.
07.2024 - Current
- Install and assemble elevators according to blueprints and technical manuals.
- Perform electrical and mechanical connections, ensuring all wiring, pulleys, motors, and other components are correctly installed.
- Test and troubleshoot new elevator systems, ensuring proper functionality and safety standards.
- Conduct regular maintenance and repairs on existing elevator systems to ensure they meet safety regulations and are operating efficiently.
- Collaborate with contractors, engineers, and other construction personnel to ensure the elevator installation meets building requirements and regulations.
- Inspect and assess equipment for wear and tear, identifying any issues that need repair or replacement.
- Troubleshot any issues that arose during the installation process.
- Installed new appliances, wiring and machinery in homes with defective equipment.
Sales Representative
Inventory Sales Company
St. Louis, MO.
02.2023 - 06.2024
- Handled strut channel and fitting sales.
- Used Epcor P21 system for quotes, PO's, expediting, local sourcing, fabrication requests, and more.
- Worked with our global import team and fab shop on estimates for customers.
- Stayed in constant communication with the warehouses to ensure orders were being filled and shipped properly.
- Tracked down any and all orders customers were looking for an update on.
- Managed several very large accounts as well as a plethora of smaller accounts.
Order Filler
Inventory Sales Company
St. Louis, MO.
01.2023 - 02.2023
- Pulled together large orders for LTL-Lighter Than Truckload or larger shipments comprised of strut channel fittings
- Used an active Pick Ticket/Hard Card to navigate our massive warehouse to pull order for customers
- Packed orders onto (a) pallet(s), tagged them to the customer's specifications, pre-wrapped the pallets for the shipping department, and then drove them over to loading docks
- Was quickly moved into the office after starting this position once there was a good understanding of how the warehouse orders worked in order to keep the flow smooth on the inside
Retail Sales Manager
Dobbs Tire & Auto Centers
St. Louis, MO.
01.2022 - 01.2023
- Called clients to give updates and sales pitches for tires, alignments, oil changes (and all other fluid transfusions), rotations, wipers, batteries, and bulbs
- Greeted and checked out customers
- Filed invoices and work orders
- Created and followed up on quotes
- Used ASA/Tread X system
- Managed high flow of inventory
- Delivered and picked up parts, tires, and customers
- Opened and closed down computer systems, the shop, and any and all banking and billing
General Service Technician
Dobbs Tire & Auto Centers
Oakville, MO.
03.2019 - 01.2022
- Drove vehicles onto 2 and 4 post hydraulic lifts
- Set up vehicles on lift
- Performed flat repairs, including bead leaks and TPMS sensor rebuild kits
- Installed TPMS sensors
- Rotated, balanced, and replaced tires
- Used lug wrench, impact wrench, and torque wrench to remove and install tires
- Used valve stem tool to remove valve stems from tires
- Operated hydraulic tire changing machine and tire balancing machine
- Replaced filters, wipers, bulbs, batteries, lug nuts, and studs
- Completely looked over vehicles for any possible repairs needed
- Changed oil
- All of the above was done rapidly and accurately
Lot Porter
Suntrup Automotive
St. Louis, MO.
01.2019 - 03.2019
- Checked in truck load shipments of new cars
- Peeled off plastic from cars
- Inspected cars for damage
- Organized, cleaned, maintained, and managed the car lot
- Managed and organized keys
- The lots consisted of four brands of new cars (Hyundai, KIA, Nissan, and Volkswagen) along with a variety of used cars
- Managed roughly 1000 new and used cars
- Kept an eye on the entrance in order to assist customers when needed
Crew Member
MK Lawn and Snow
Valley Park, MO.
09.2018 - 01.2019
- Operated mowers, blowers, trimmers, edgers, and leaf suck hose
- De-iced and removed snow during winter months
- Drove box truck with lawn equipment
- Checked over work for accuracy
Education
Diploma -
Fox High School
Arnold, MO05.2018
Skills
- Epicor P21
- ASA/Tread X System
- Microsoft Office
- Google Workspace
- Adaptability
- Ability to Work Under Pressure
- Conflict Resolution
- Critical thinking and problem solving
- Analytical Thinking Skills
- Effective Time Management
- Leadership Skills
- Interpersonal Communication Skills
- Electrical connections
- Mechanical assembly
- Measurement techniques
- Hand tool proficiency
Timeline
Elevator Installation Technician
Advantage Elevator
07.2024 - Current
Sales Representative
Inventory Sales Company
02.2023 - 06.2024
Order Filler
Inventory Sales Company
01.2023 - 02.2023
Retail Sales Manager
Dobbs Tire & Auto Centers
01.2022 - 01.2023
General Service Technician
Dobbs Tire & Auto Centers
03.2019 - 01.2022
Lot Porter
Suntrup Automotive
01.2019 - 03.2019
Crew Member
MK Lawn and Snow
09.2018 - 01.2019
Diploma -
Fox High School
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