Andrew criollo
port richey,fl
Summary
Visionary Business Owner known for high productivity and efficient task completion. Excel in strategic planning, financial management, and operational oversight. Strong leadership skills sharpen ability to inspire teams and drive business growth. Approach challenges with innovative solutions, fostering positive change and organizational development.
Overview
7
7
years of professional experience
Work History
Owner
Andys Renovations LLC
Tampa, FL
09.2021 - Current
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw budgeting and financial management.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Researched potential partners in order to expand services offered.
- Provided direction and guidance to employees.
- Analyzed market trends to identify new business opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Delegated work to staff, setting priorities and goals.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Courier Contractor
Mount Sinai Health System
Manhattan, NY
05.2018 - 07.2021
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Assessed size, weight, and special handling requirements of each package.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Maintained accurate logs of deliveries and pickups.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Documented pickups and deliveries and submitted reports after shift.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
Customer Service Representative
Home Depot
Port Richey, FL
08.2017 - 03.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Oversaw warranty counseling process to manage expense controls.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Ridgewood Highschool
Port Richey, FL05-2018
Skills
- Marketing tactics
- Social media control
- Contract management
- Profit and loss
- Key partnership cultivation
- Staff management
- Financial planning
- Administrative oversight
- Service quality assurance
- Cost reduction
- Business development
- Labor relations
- Relationship building
- Business administration
- Small business operations
- Investor relations
- Business management
- Negotiation
- Growth strategy implementation
- Sales management
- Sales leadership
- Business marketing
Languages
English
Professional
Spanish
Professional
Accomplishments
- Customer service Homer award with Home Depot
- 2022 best installation company with Empire TODAY
Timeline
Owner
Andys Renovations LLC
09.2021 - Current
Courier Contractor
Mount Sinai Health System
05.2018 - 07.2021
Customer Service Representative
Home Depot
08.2017 - 03.2018
High School Diploma -
Ridgewood Highschool
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