Andrew Cripps
Daytona Beach
Summary
Results-driven healthcare operations and program coordination professional with strong experience supporting marketing tactics that strengthen organizational strategies, brand visibility, and community engagement in senior living and academic medical settings. Proven expertise in project management, event planning, community outreach, publicity, and content development through design and delivery of wellness programs, training initiatives, newsletters, event calendars, and large-scale community events. Skilled in message development, cross-functional collaboration with clinical and marketing teams, logistical coordination, and stakeholder engagement to drive participation, partnerships, and measurable program outcomes. Adept at juggling multiple priorities, tracking project activities, and delivering customer-service-oriented communications in fast-paced, regulated environments. Eager to support system-wide marketing strategies, clinical service line priorities, and tactical initiatives as a Marketing Specialist.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Life Engagement Coordinator
Somerby of Mount Pleasant
Mount Pleasant
04.2025 - Current
- Lead planning and execution of wellness marketing tactics and enrichment programs for 225+ residents across Independent Living, Assisted Living, and Memory Care, designing promotional activities and collateral materials across cognitive, social, and physical domains to boost participation, independence, and quality of life.
- Coordinate project management, scheduling, logistics, and resource allocation for multiple concurrent programs while collaborating with Sales & Marketing, Nursing, Therapy, Dining, Hospitality, and Care teams to align initiatives with clinical goals and resident needs.
- Develop and distribute monthly newsletters and event calendars to inform residents, families, and staff—enhancing internal communications, engagement, and brand consistency.
- Ensure compliance with state/federal regulations while maintaining operational excellence in all marketing and community outreach activities, including infection control, safety protocols, and resident rights.
Training and Outreach Coordinator
Medical University of South Carolina (MUSC)
Charleston
10.2023 - 03.2025
- Developed, implemented, and evaluated educational marketing programs and training curricula (in-person and virtual) for 500+ clinicians, staff, students, and community groups on elder abuse prevention and trauma-informed care.
- Directed community outreach and publicity initiatives, expanding program visibility through large-scale community events, targeted outreach campaigns, and stakeholder partnerships connecting 50+ seniors to free clinical counseling services.
- Coordinated logistics and event planning for training sessions and outreach activities while maintaining confidentiality and full compliance with healthcare and ethical standards.
- Managed full-cycle project management for federally funded behavioral health initiatives, including message development, scheduling, logistics, materials preparation, attendance tracking, and post-event evaluation to ensure on-time, on-budget delivery.
- Served as liaison between interdisciplinary teams, healthcare partners, and community stakeholders, strengthening partnerships and supporting clinical department priorities through coordinated marketing tactics and referrals.
Member Service Representative II
Navy Federal Credit Union
Charleston
09.2022 - 10.2023
- Provided high-volume administrative and customer-service support, processing documentation and applications while training 25+ employees on policies, procedures, and compliance—demonstrating strong communications and project coordination skills.
- Maintained confidential records and resolved issues across 1,000+ accounts, supporting quality control and organizational efficiency in a fast-paced environment.
Administrative Supervisor / Administrative Support Specialist
United States Navy
Washington
04.2016 - 09.2022
- Led project management and operational coordination for administrative functions supporting 75+ personnel and 100+ contract agents, including training programs, performance management, and international stakeholder collaboration.
- Managed multimillion-dollar equipment assets ($1.2M) and HR processes (onboarding 15+ personnel, evaluations, leave, and compliance training for 50+ members), achieving 100% inspection compliance through metric-driven tracking and reporting.
- Coordinated training and development programs on key topics (e.g., Sexual Assault/Harassment and Domestic Violence Prevention) while supervising 30+ direct reports and fostering cross-functional team performance.
Education
Master of Science (M.S.) - Aging
Arizona State University
05-2027
Bachelor of Arts (B.A.) - Humanities
University of Maryland Global Campus
Associate of Arts (A.A.) - General Studies
University of Maryland Global Campus
Skills
- Project Management
- Event Planning
- Logistics
- Community Outreach
- Public Speaking
- Message Development
- Content Creation
- Marketing Collateral Design
- Production
- Cross-Functional Collaboration
- Stakeholder Engagement
- Relationship Building
- Digital Media Communications
- Traditional Media Communications
- Program Coordination
- Campaign Coordination
- Microsoft Office
- Regulatory Compliance
- Vendor Coordination
- Performance Tracking
- Critical Thinking
- Team Collaboration
Certification
- Secret Security Clearance – U.S. Department of Defense
- Project Management & Human Resources (128+ LinkedIn Learning Certificates)
Awards
- Navy & Marine Corps Achievement Medal – Recognized for managing $1.2M in equipment and leading training programs for 60+ military police personnel.
- Joint Service Achievement Medal – Awarded for leadership, coordination with NATO partners, improved communication, training delivery, and operational effectiveness.
Timeline
Life Engagement Coordinator
Somerby of Mount Pleasant
04.2025 - Current
Training and Outreach Coordinator
Medical University of South Carolina (MUSC)
10.2023 - 03.2025
Member Service Representative II
Navy Federal Credit Union
09.2022 - 10.2023
Administrative Supervisor / Administrative Support Specialist
United States Navy
04.2016 - 09.2022
Master of Science (M.S.) - Aging
Arizona State University
Bachelor of Arts (B.A.) - Humanities
University of Maryland Global Campus
Associate of Arts (A.A.) - General Studies
University of Maryland Global Campus