Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Cronin

Las Vegas,NV

Summary

Dynamic healthcare professional with a proven track record at Brimhall Eye, excelling in building rapport and delivering personalized patient care. Leveraged analytical thinking to enhance referral partnerships, driving a 15% year-over-year growth in refractive sales. Proficient in EMR systems, demonstrating strong leadership and problem-solving skills to optimize patient outcomes.

Overview

19
19
years of professional experience

Work History

Lead Counselor

Brimhall Eye
10.2011 - Current
  • Champion patient care initiatives, ensuring top-tier outcomes and continuity of patient care.
  • Supported the creation of strategic patient centered treatment plans that prioritize clinical outcomes and personalized care.
  • Coordinated closely with other healthcare providers to promote continuity of care for shared clients.
  • Developed strong rapport with clients, fostering trust and open communication for successful refractive treatments.

Provider Outreach

Brimhall Eye
10.2011 - Current
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Built strong connections with referring Optometrists and medical providers to grow and support a robust patient referral pipeline.
  • Provide impactful in-service education to referring Optometrists and medical teams to strengthen referral partnerships and optimize patient outcomes.
  • Drive robust, streamlined communication between Brimhall Eye and referring providers to enhance collaboration and patient outcomes.

Counselor

Wellish Vision Institute
06.2006 - 10.2011
  • Delivered personalized consultations for elective refractive care patients, ensuring clarity, confidence, and preparedness throughout the patient journey.
  • Surpassed sales goals by 10-15% on a weekly and monthly basis, establishing a track record of top-tier performance and revenue acceleration.
  • Maintained top-performer status in refractive sales, spear heading 15% YOY growth and outperforming departmental benchmarks.

Education

Master of Education - Special Education And Elementary Education

College of St. Joseph
Rutland
12-2003

Bachelor of Science - Hospitality Management

College of Southern Vermont
Bennington, VT
05-2000

Skills

  • Building rapport
  • Client needs assessment
  • Proficient in electronic medical records (EMR) and Red Spot
  • Fundamental leadership
  • Problem-solving
  • Critical thinking abilities
  • Analytical thinking
  • Project management

Timeline

Lead Counselor

Brimhall Eye
10.2011 - Current

Provider Outreach

Brimhall Eye
10.2011 - Current

Counselor

Wellish Vision Institute
06.2006 - 10.2011

Master of Education - Special Education And Elementary Education

College of St. Joseph

Bachelor of Science - Hospitality Management

College of Southern Vermont

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