Andrew Davis
Bartlett
Summary
Experienced professional prepared to contribute to dynamic organization. Proven track record of optimizing vendor partnerships and streamlining procurement processes. Known for strong team collaboration and adaptability in fast-paced environments, leveraging negotiation and relationship-building skills.
Overview
27
27
years of professional experience
Work History
National Vendor Operations Manager
Vinebrook Homes
07.2024 - Current
- Responsible for vended work orders on occupied houses in Indianapolis, IN, Birmingham, AL, Atlanta, GA and Augusta, GA.
- Managed vendor onboarding, education, performance, and workload allocation in assigned markets to ensure a high level of work quality and timely completion
- Ensured scopes of work assigned to vendors are detailed and comprehensive.
- Drove accountability toward completion timelines set forth by the approved scope of work and ensured adequate system updates occur for follow-up and follow-through.
- Inspected completed work for accuracy and ensure photo evidence and adequate notes are updated to the service request record or turnover system.
- Communicated with tenants, portfolio managers, and stakeholders regarding service requests, property updates, and status reports in cadence with weekly, monthly, and quarterly reporting.
- Managed municipal violation work orders to ensure that properties met compliance standards and resolved any violations in a timely manner.
- Ensured timely and accurate communication with tenants and property owners regarding inspection results, violation notices, and any necessary repairs or upgrades.
Sr. Quality Assurance Manager/Portfolio Inspector
Vinebrook Homes
02.2021 - 07.2024
- Develop and/or enhanced robust training protocol, on-boarding plan, Standard Operating Procedure (SOP) resource documentation, and on-going enhancements to portfolio training of construction inspectors to drive accuracy, precision, and adherence to company standards. Implemented and managed training procedure continually to maintain effectiveness of team members, new and tenured. Drove consistency across the portfolio, assisting the VP of Construction in having a well-trained group setting scopes and handling quality control of rehabs as the company grew.
- Assisted with quality control and accountability via data analysis, reporting review, and on the ground verification checks to drive accountability of portfolio inspectors. Addressed weaknesses via
re-training and effective communication of findings with local market managers and/or VP of Construction - Organized and coordinated ad hoc larger-scale inspection activities or projects as required by business activities by generating plans for VP of Construction, implementing and coordinating the
project, and summarizing the findings. - Maintained frequent communication with VP of Construction, providing reports and information on the performance and progress of the production and quality control of the portfolio and
markets, responding quickly and with urgency to questions, requests, and concerns, and seeking and acting on executive management feedback for improving overall results. - Provided one-on-one coaching, guidance, and mentoring to inspectors. Ensured that all personnel received appropriate training. Promptly addressed any performance problems through
coaching, training, redirection or discipline recommendations to local manager or VP of Construction.
Project Estimator
Vinebrook Homes
02.2020 - 02.2021
- Conducted inspections of potential new homes documenting health, safety, mechanical, structural, and aesthetic conditions.
- Created scopes of work and budgets which were used by our acquisition team and project managers to effectively complete renovation projects.
- Created photographic record of each home following VineBrook’s photo Standard Operating Procedures.
- Inspected completed projects for health, safety, mechanical, structural, and aesthetic condition and confirm that all items from Scope of Work were completed appropriately.
Lease Administration Analyst
CBRE
06.2018 - 02.2020
- Lead analyst responsible for the management of multiple clients' domestic and international leased portfolios.
- Organized and led monthly and ad hoc meetings with client executives, and provided effective and concise communication to internal and external stakeholders.
- Delivered recurring and ad hoc reports to assigned clients on a monthly, quarterly and annual basis
- Maintained working knowledge of business tools and databases utilized by internal and client operations to resolve inquiries raised
- Developed procedural playbooks and process improvement documents provided to Shared Service Center partners in Brazil, Poland and Mexico for training purposes; conducted weekly calls with the SSC to cross train other analysts and ensure business continuity.
- Liaised between the client, accounting, the audit department and SSCs to reconcile any portfolio inquiries raised
- Performed quality review of legal documents, financial documents and abstractions to ensure database accuracy.
- Assisted with closing out monthly and quarterly cases in Salesforce case management system to meet required KPIs
Attraction Manager
Golf and Games Family Park
01.2006 - 06.2018
- Lead orientation and personnel training programs that emphasize customer service and support; continually
monitor staff performance to ensure individual productivity and outstanding levels of customer service. - Compile daily and weekly reports, including monthly P&L statements.
- Monitor inventory usage and plan business strategies based on past trends and projected volume.
- Provide direction and support to maintenance employees; utilize highly effective troubleshooting and
technical repair skills to oversee all phases of preventive and corrective maintenance. - Worked daily to improve customer satisfaction and ensure maximum effort for promoting customer well-
being; increased annual sales revenues and introduced several cost cutting initiatives for over-all facility
operations to include sales, maintenance and labor.
Shift Manager
Golf and Games Family Park
03.1999 - 01.2006
- Led orientation and personnel training programs that emphasized customer service and support; continually monitored staff performance to ensure individual productivity and outstanding levels of customer service.
- Drove performance management through leadership keeping management informed on best practices, ensuring the process is executed consistently, accurately and fairly.
- Worked daily to improve customer satisfaction and enure maximum effort for promoting customer well being.
Education
Bachelor of Science - Banking And Finance
Mississippi State University
Starkville, MS12-2005
Skills
- Relationship management
- Attention to detail
- Teamwork and collaboration
- Multitasking
- Reliability
Timeline
National Vendor Operations Manager
Vinebrook Homes
07.2024 - Current
Sr. Quality Assurance Manager/Portfolio Inspector
Vinebrook Homes
02.2021 - 07.2024
Project Estimator
Vinebrook Homes
02.2020 - 02.2021
Lease Administration Analyst
CBRE
06.2018 - 02.2020
Attraction Manager
Golf and Games Family Park
01.2006 - 06.2018
Shift Manager
Golf and Games Family Park
03.1999 - 01.2006
Bachelor of Science - Banking And Finance
Mississippi State University
CBRE Rising Star 2018
Winner of CBRE Rising Star Award in Portfolio Services