Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Davis

Queens,NY

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Thrive Next Gen
New York, NY
04.2023 - Current
  • Reception and resolution of incidents reported by the different business units
  • Supporting VIP and trading rooms environment ensuring that operations do not cease
  • Periodically review that all business desks are operating as usual with no technology related problems.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Set up equipment for employee use, performing and properly installing cables, operating systems or software.
  • Clients supported - SK Capital, The Jordan company (TJC), 400 Capital, Level Equity, Darsana Capital, 20 gates management, Amherst Pierpont/ Santander and more

Hardware Break Fix /Desktop Support

Dyopath / Northwell Health
New Hyde Park, NY
08.2019 - 03.2023
  • Maintained, analyzed and repaired computer systems, hardware and computer peripherals
  • Become familiar with service desk policies and services
  • Imaged and prepared new computers for integration into company networks and systems
  • Configure Citrix on new and re-imaged devices
  • Resolve software issues relating to Microsoft Internet Explorer, Microsoft Office (outlook, word, excel, etc).

A+ Computer Technician

Micro Center
Westbry, NY
01.2014 - 06.2019
  • Build custom PCs for customers, Communicate with customers to diagnose and repair computers
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Have advanced knowledge on old and current computer hardware and software
  • Used diagnostic tools to identify hardware failures and replace nonfunctional components
  • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.

Education

A+ Certification Prep -

Wilson Technological Center
Dix Hills
01.2013

Introduction To Welding -

Eastern Suffolk BOCES
Islip, NY
01.2012

Building Maintenance -

Nassau BOCES Adult Career & Technical Education
Westbury, NY
01.2011

High School Diploma -

Farmingdale Senior High School
Farmingdale, NY
01.2010

Skills

  • Creative thinking
  • Advanced problem solving
  • Scheduling and time management
  • Customer Service
  • Attention to Detail
  • Microsoft Office
  • Organizational Skills
  • Hardware and Software Repair
  • Technical Support
  • Remote assistance
  • Time management

Certification

  • CompTIA A+
  • Lenovo Certified

Timeline

Technical Support Engineer

Thrive Next Gen
04.2023 - Current

Hardware Break Fix /Desktop Support

Dyopath / Northwell Health
08.2019 - 03.2023

A+ Computer Technician

Micro Center
01.2014 - 06.2019

A+ Certification Prep -

Wilson Technological Center

Introduction To Welding -

Eastern Suffolk BOCES

Building Maintenance -

Nassau BOCES Adult Career & Technical Education

High School Diploma -

Farmingdale Senior High School
Andrew Davis