Reception and resolution of incidents reported by the different business units
Supporting VIP and trading rooms environment ensuring that operations do not cease
Periodically review that all business desks are operating as usual with no technology related problems.
Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Set up equipment for employee use, performing and properly installing cables, operating systems or software.
Clients supported - SK Capital, The Jordan company (TJC), 400 Capital, Level Equity, Darsana Capital, 20 gates management, Amherst Pierpont/ Santander and more
Hardware Break Fix /Desktop Support
Dyopath / Northwell Health
New Hyde Park, NY
08.2019 - 03.2023
Maintained, analyzed and repaired computer systems, hardware and computer peripherals
Become familiar with service desk policies and services
Imaged and prepared new computers for integration into company networks and systems
Configure Citrix on new and re-imaged devices
Resolve software issues relating to Microsoft Internet Explorer, Microsoft Office (outlook, word, excel, etc).
A+ Computer Technician
Micro Center
Westbry, NY
01.2014 - 06.2019
Build custom PCs for customers, Communicate with customers to diagnose and repair computers
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Have advanced knowledge on old and current computer hardware and software
Used diagnostic tools to identify hardware failures and replace nonfunctional components
Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.