Hi, I’m
Andrew Day
Cyber/Information Technology
Scottsdale,AZ
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cybersecurity or information technology position. Ready to help team achieve company goals.
Overview
11
years of professional experience
7
years of post-secondary education
1
Certificate
Work History
National UniversitySan Diego, CA
Quality Assurance Specialist | Enrollment Advisor
05.2020 - 06.2023
Job overview
- Created rosters, program resources, training videos, and other documents to assist enrollment advisors and managers with program knowledge and regulations
- Trained new hire enrollment staff on regulations, compliance policies, and best practices
- Displayed knowledge of various programs and degrees to create relationships and organize student files to assist with issues raised by students during the enrollment process
- Achieved enrollment goals set by management and routinely placed within the top ten among enrollment staff while displaying exceptional customer service
- Reviewed calls made by enrollment staff to ensure regulations were met to protect the university’s accreditation with the Western Association of Schools and Colleges
- Trained new advisors to comply with Department of Education requirements, internal policies, and best practices to reduce compliance infractions by 25%
- Adjusted and created training models monthly based on the data findings
- Used the confidentiality, integrity, and accessibility model on all training, policy, regulations, and required materials for the university
- Assisted students remotely with navigation and access to student files, schedules, classes, etc.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Division 27Phoenix, AZ
Cable Technician
01.2020 - 05.2020
Job overview
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Read blueprints and schematics to correctly place equipment.
- Installed and configured new devices and system components.
American Telephone and Telegraph, AT&TNashville, TN
Wire Technician
04.2017 - 12.2019
Job overview
- Performed complete installation of products in customer homes and businesses using various tools that met company requirements
- Completed ten-week telecommunications training covering safety, in-home data transportation, and outside plant systems, e.g., fiber, copper, and satellite networks
- Maintained high-performance ratings across various company metric-gathering methods, including customer satisfaction surveys
- Performed at 90% or better quality and 115% or higher for 10 out of 12 months in 2019
- Generated referrals for new and previous customers to new services and performed installations personally
- Utilized copper, satellite, and fiber optic testing meters to troubleshoot in-home and outside networking data systems to resolve customer issues
- Educated customers on Wi-Fi throughout their homes to ensure a proper understanding of their systems and products.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
- Researched and recommended network and data communications hardware and software.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
Diepholz Auto GroupCharleston, IL
Porter Manager | Internet Sales Consultant | Service Adviser
01.2014 - 01.2017
Job overview
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Total Quality LogisticsCincinnati, OH
Logistics Account Executive
10.2012 - 10.2013
Job overview
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Prospected new sales leads from directories, referrals and partners.
Education
National UniversitySan Diego, CA
Master of Science from General Cybersecurity
07.2021 - 06.2023
University Overview
- 3.73 GPA
- Capstone Project: Strategic Management of Cybersecurity, Created a defensive strategy for national and global threats for a small organization. The project included an advanced information security and assurance plan and advocated for information security to be presented to executive management.
Eastern Illinois UniversityCharleston, IL
Bachelor of Science from Kinesiology & Sports Studies, Business
08.2007 - 08.2012
University Overview
- Sigma Chi Member, Historian, Brotherhood Chair, Vice President.
Skills
Security infrastructure architecture
Security vulnerability assessment
Hardware installations
LAN protocols
Software updates
End-user support
Task Prioritization
Problem-solving skills
Document review
Security Protocols
Network administration
Technical issues analysis
Microsoft Outlook
Network diagnostics
Application support
TCP/IP
Training and mentoring
Device Installation
System Repair
Educating customers
Troubleshooting systems
Certification
CompTIA Security +
Timeline
CompTIA Security +
09-2023
National University
Master of Science from General Cybersecurity
07.2021 - 06.2023
Quality Assurance Specialist | Enrollment Advisor
National University
05.2020 - 06.2023
Cable Technician
Division 27
01.2020 - 05.2020
Wire Technician
American Telephone and Telegraph, AT&T
04.2017 - 12.2019
Porter Manager | Internet Sales Consultant | Service Adviser
Diepholz Auto Group
01.2014 - 01.2017
Logistics Account Executive
Total Quality Logistics
10.2012 - 10.2013
Eastern Illinois University
Bachelor of Science from Kinesiology & Sports Studies, Business
08.2007 - 08.2012