Andrew Dean
Niles,OH
Summary
I am a motivated security analyst seeking an entry level cybersecurity position to apply my skills in network security, security policy and organization risk management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Customer Contact Services
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
IBEX Global
07.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Met customer call guidelines for service levels, handle time and productivity.
Traffic Control Lead
Wright of Florida
05.2021 - 06.2022
- Ensured pedestrian safety by placing appropriate signage, barriers, and detours in high-traffic areas during construction projects.
- Ensured full compliance with local, state, and federal regulations by staying informed on updates to traffic control laws and procedures.
- Upheld strict safety standards by continually inspecting equipment for damage or wear and promptly addressing necessary repairs or replacements.
- Collaborated with construction crews and engineers to develop comprehensive traffic management plans, minimizing disruptions to local traffic patterns.
- Enhanced team communication by conducting daily pre-shift meetings to discuss safety protocols and job assignments.
- Reduced accident rates by diligently monitoring work zones and identifying potential hazards for workers and the public.
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
Customer Service Representative
Adecco
11.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Lead
Animal Supply Company
11.2019 - 11.2020
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Supervised warehouse operations by managing employees during shifts.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Education
Certificate Cybersecurity - Computer Science, Network Security, Information Se
Coursera
Mountain View, CA01-2025
High School Diploma -
Hubbard High School
Hubbard, OH06-2006
Skills
- Programming ( SQL, Python)
- Cybersecurity Management
- Effective Communication
- Interpersonal Skills
- Team Collaboration
- Management of Security Protocols
Certification
- Automate Cybersecurity Tasks with Python, Coursera
- Tools of Trade: Linux SQL
- Foundations of Cybersecurity
- Sound the Alarm: Detection and Response
- Assets, Threats, and Vulnerabilities
- Play It Safe: Manage Security Risks
- Connect and Protect: Networks and Network Security
Languages
English
Full Professional
Timeline
Customer Service Representative
Customer Contact Services
10.2022 - Current
Customer Service Representative
IBEX Global
07.2022 - 09.2022
Traffic Control Lead
Wright of Florida
05.2021 - 06.2022
Customer Service Representative
Adecco
11.2020 - 04.2021
Warehouse Lead
Animal Supply Company
11.2019 - 11.2020
- Automate Cybersecurity Tasks with Python, Coursera
- Tools of Trade: Linux SQL
- Foundations of Cybersecurity
- Sound the Alarm: Detection and Response
- Assets, Threats, and Vulnerabilities
- Play It Safe: Manage Security Risks
- Connect and Protect: Networks and Network Security
Certificate Cybersecurity - Computer Science, Network Security, Information Se
Coursera
High School Diploma -
Hubbard High School
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