ANDREW DE LE REE
I am currently going to school at Paradise Valley Community College and Estrella Mountain Community College in order to pursue an associates in Applied Sciences - Cybersecurity with an emphasis on Cyber Operations. I am expected to graduate in May of 2027, and I have learned quite a bit while attending classes with general IT things like how to set up and troubleshoot computers to cyber security and defense. Fry's Marketplace, I honed my customer service and technical troubleshooting skills, exceeding service goals through proactive problem-solving and effective communication. Demonstrating a strong work ethic and team collaboration, I improved customer satisfaction and operational efficiency, showcasing my ability to adapt and excel in dynamic environments.
Work History
Courtesy Clerk
2 Years 10 Months- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Returned used shopping carts to the front of the store.
- Filled Ice Chests to the top with 7lb and 16lb bags.
- Learned helpful customer service techniques by constantly engaging with customers while bagging their groceries.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Answered questions about current, seasonal and special sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection and answered questions about store policies.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Maintained a neat and orderly work area at all times.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Greeted customers and provided assistance in locating items.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.