Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew DeLong

Prattville,AL

Summary

Dynamic EMT-Basic with proven expertise at Haynes Ambulance in patient management and vital signs monitoring. Demonstrated exceptional stress management and time management skills in high-pressure environments, effectively triaging patients and ensuring optimal care. Committed to enhancing emergency response through collaboration and clear communication with medical professionals.

Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Overview

4
4
years of professional experience
1
1
Certification

Work History

EMT-Basic

Haynes Ambulance
02.2025 - Current
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Handled patient transfers from one medical facility to another.

911 Public Safety Telecommunicator

Haynes Ambulance
07.2022 - Current
  • Reduced risks and emergency response issues by observing public safety field units.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Assisted callers in emergency situations with appropriate information and support.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Learned and adapted quickly to new technology and software applications.

Call Center Representative

ASK
01.2022 - 05.2022
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Bartender

GT South
06.2021 - 12.2021
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Retail Supervisor

Dollar General
02.2021 - 08.2021
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Coordinated merchandising displays, signage and sales enablement.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Trained and oriented associates to maximize team performance.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.

Education

Associate of Applied Science - Emergency Medicine

Jefferson State Community College
Birmingham, AL

Bachelor of Arts - Graphic And Digital Design

Southern New Hampshire University
Hooksett, NH

Skills

  • Resuscitation
  • Respiratory assessment
  • Condition reporting
  • Vital signs monitoring
  • Emergency vehicle operation
  • Patient management
  • Time management
  • Stress management
  • Safe driving

Certification

  • EMT - Certified Emergency Medical Technician
  • National Incident Management System (NIMS) ICS-100, ICS-200, ICS-700, and ICS-800 Certifications - Federal Emergency Management Agency.
  • Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
  • Emergency Vehicle Operator Course (EVOC) - Various State Departments or Agencies.
  • PST - Public Safety Telecommunicator

Timeline

EMT-Basic

Haynes Ambulance
02.2025 - Current

911 Public Safety Telecommunicator

Haynes Ambulance
07.2022 - Current

Call Center Representative

ASK
01.2022 - 05.2022

Bartender

GT South
06.2021 - 12.2021

Retail Supervisor

Dollar General
02.2021 - 08.2021

Associate of Applied Science - Emergency Medicine

Jefferson State Community College

Bachelor of Arts - Graphic And Digital Design

Southern New Hampshire University
Andrew DeLong