Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
Manager, SDR's
ChurnZero
07.2022 - Current
SaaS platform to help reduce customer churn and increase retention in the Customer Success Space -Responsible for hiring, training and developing a team of 10 SDR’s
Coaching, call review and weekly 1:1’s for each rep to be aligned with quota attainment and career goals
Create and maintain a fun remote work culture through inclusion, recognition and competition -Goals and KPI’s for the SDR’s are - 10 Meetings completed per month
Manged to 150 activities a day (50 dials and 100 emails/LinkedIn messages or Inmails) - Assist in leading the planning and strategy of the SDR team as it relates to company goals -Grew the SDR team from 12 reps to 27 in Q3 to prepare for 2023 goals.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager, SDR's
Instawork
05.2021 - 06.2022
Manage a team of Sales Development Representatives responsible for driving customer demos to the inside sales team
Each rep is responsible for 10 completed demos a month and 4 deals
Team hit 100% or more of the overall goal 10 out of the 12 months
Create and maintain a fun remote work culture through inclusion, recognition and competition -Created open call paths and sales cadences adjusted to each industry Instawork caters to -Hire, train and on-board new hires (11 interviews per week adding 3-4 new reps per month) -Ongoing coaching and mentoring to build a path to the inside sales team
Successful in 6 SDR’s getting promoted into the Inside Sales team
Manage an ongoing pipeline of leads to create Opportunities for all segments in the business -Work cross functionally with Regional Managers to ensure qualification of prospective deals and manage deal pipelines generated from the SDR team
Track and measure success of the overall team in Salesforce.com
Successful in growing the business $400k per month in New Sales and Cross Sells.
Manager, Inside Sales
Novatech, Inc
07.2020 - 05.2021
Manage a team of Sales Development Representatives responsible for calling into Existing Customers and Net New prospects
This is a brand new initiative for the company
Created an SDR plan from the ground up for the business to help expand the product offerings to the market -Hire, train and on-board new hires -Ongoing coaching and mentoring to build a path to Novatech's Sales team -Manage an ongoing pipeline of leads to create Opportunities for all segments in the business -Work cross functionally with Market leaders to push new campaigns and products -Track and measure success of the overall team in Salesforce.com
Successful in growing the business $400k per month in New Sales and Cross Sells.
Manager, SDR's
BeyondTrust
07.2019 - 10.2019
Managed a team of Inside Sales Associates responsible for calling Marketing Generated leads to generate qualified BeyondTrust opportunities
Hire, train and on-board new hires
Ongoing coaching and mentoring to build a path to BeyondTrust's inside sales team
Manage an ongoing pipeline of leads to create Opportunities for all segments in the business
Work cross functionally with Marketing and product management to push new campaigns and products
Track and measure success of the overall team in Salesforce.com
Proven track record of achieving and overachieving quota for the duration of time in role
Inside Sales Manager - SMB
Veeam Software
08.2018 - 05.2019
Manage a team of Inside Sales Reps to drive to a $7MM goal -
Hire, train and on-board new hires
Ongoing coaching and mentoring to build a path to Veeam's inside sales team
Manage an ongoing pipeline of opportunities through all stages of the deals
Work cross functionally with Marketing to push new campaigns and products
Track and measure success of the overall team in Salesforce.com
Proven track record of achieving and overachieving quota for the entire year in role
Inside Sales Manager, SDR's
Veeam Software
08.2017 - 08.2018
Managed a team of Inside Sales Associates responsible for calling Marketing Generated leads to generate qualified Veeam opportunities
Hire, train and on-board new hires
Ongoing coaching and mentoring to build a path to Veeam's inside sales team
Manage an ongoing pipeline of leads to create Opportunities for all segments in the business -
Work cross functionally with Marketing to push new campaigns and products
Track and measure success of the over all team in Salesforce.com
Proven track record of achieving and overachieving quota for the entire year in role
Manager, SDR's
Cato Networks
05.2016 - 08.2017
Responsible for building out the North America Channel from scratch
-Recruiting partners
Training Partners on how to position Cato from a sales perspective and a technical perspective
Drive online demos and Sales calls with the partners
Create a lead flow for the direct leads into the channel
Inside Sales Manager, SDR's
Barracuda Networks
07.2013 - 02.2016
Managed a team of Lead Generation Representatives calling into Barracuda's existing install base
Hire, train and onboard new hires
Train new hires on Barracuda's product line to identify cross sell and upsell opportunities
Ongoing coaching and mentoring to build a path to Barracuda's inside sales team
Manage an ongoing pipeline of leads to create over $22M in new business opportunities for FY16
Work cross functionally with Product Management and Product Marketing to push new messaging and products
Track and measure success of the overall team in Salesforce.com
Proven track record of overachieving quota for over two and a half years and two time president's club winner
Inside Sales Specialist
Barracuda Networks
04.2011 - 07.2013
Accurately managed and forecast opportunity pipeline
Completed high level technical conversations with customers as well as assistance of junior staff members in closing opportunities
Conducted a minimum of six live online webinars per quarter, in immediate product category, with Product Manager or Inside Sales Manager in attendance
Conducted no less than two product knowledge and sales skills training sessions per month
Provided evangelist level excitement/attitude about immediate product category as well as all Barracuda products
Carried out assigned leadership/management responsibilities while continuing to provide a high level of individual contribution in the territory/ region
Provided key contribution to the product management team in order to develop product category programs and/or tools to exceed personal and organizational goals
Responsible for alerting management of any product or competitive trends in the market place, product feature set deficiencies, and latest news or trends that can help drive strategic campaigns
Provided motivation and encouragement to overall team including: leading and mentoring peers
Completed weekly forecast report and provide insight to Category Manager on areas of excellence and improvement
Conducted pipeline and forecasting training with junior level staff
Conducted other tasks as instructed by immediate and/or senior management
Sr. Account Manager
VisiStat
03.2009 - 04.2011
Top performing sales rep for 2 years
Make 40-50 cold calls per day
Manage inbound leads and inquiries
Active in Marketing decisions and campaigns
Provide Online Demos for Prospects
Active in training new hires for the sales team
Maintain a pipeline of 4 to 6x of quota at all times
Target C and VP level Marketing executives
Q1 2010 149.5% of quota
Q2 2010 152.2% of quota - Q3 2010 232.1% of quota
Q4 2010 154.1% of quota.
Sr. Technical Recruiter
Online Technical Services
03.2006 - 03.2009
Make 40-50 cold calls per day
Make contact with decision makers from HR to “C” level executives
Set up new accounts with terms and conditions for recruiting
Get openings from HR or Hiring Managers directly
Log all account activity with Gold Mine CRM program - Source candidates via online databases, blog’s and social networking sites
Deeply prescreen candidates before submitting them to clients
Set up interviews with hiring managers and candidates
Drive the offer process to final acceptance
Client relations and customer service
Ability to learn and adapt to new technologies while recruiting