Andrew Desgrosseilliers
Yarmouth,ME
Summary
Brings proven skills in online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. History delivering exceptional service to customers and building loyal base. Accomplished Billing Specialist offering well-honed account management experience. Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Billing & Marketing Specialist
Wicked Reports
Marblehead, MA
01.2017 - Current
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Generated periodic reports summarizing account balances and collection activities.
- Provided support to other departments within the organization as needed.
- Implemented new policies related to billing processes when required.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Worked with team members and leadership to identify and develop process improvements.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Answered customer questions to maintain high satisfaction levels.
- Developed marketing strategies for existing products, services and new product launches.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
- Developed an email marketing program with automated workflows to engage customers through newsletters and promotions.
- Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
E-Commerce Operations & Marketing Specialist
Black Point Seafood
Portland, ME
07.2011 - 10.2023
- Created and managed email campaigns to promote products, services, and offers.
- Analyzed customer data to identify target markets for product launches.
- Generated reports on website performance metrics such as page views and conversions.
- Managed online advertising budget and tracked ROI of campaigns.
- Monitored trends in ecommerce industry, incorporating new ideas into marketing plans.
- Coordinated with logistics teams to ensure timely delivery of orders.
- Provided support during product launches by coordinating sales initiatives.
- Researched emerging technologies that could be used for improving ecommerce operations.
- Developed customer loyalty programs to encourage repeat purchases.
- Planned advertising campaigns for online, print and other mediums.
- Delivered marketing strategy updates to upper-level management.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Recommended policy changes to improve marketing tactics and strategies.
2nd Assistant Superintendent
Boca Grove Golf and Tennis
Boca Raton, FL
03.2007 - 12.2011
- Assisted in the development of short-term and long-term strategic plans for golf course maintenance operations.
- Monitored turfgrass health and quality through regular scouting activities and soil sampling programs.
- Provided guidance to 1st Assistant Superintendent on daily tasks, including turf management, agronomic practices, budgeting and personnel management.
- Organized staff meetings to discuss upcoming projects, updates and changes in procedures.
- Ensured compliance with local laws regarding environmental protection policies.
- Maintained accurate records of chemical applications, fertilization schedules and irrigation systems operation status.
- Reviewed employee performance evaluations regularly to identify areas of improvement or recognition.
- Supervised crew members during daily operations to ensure proper techniques are being used.
- Scheduled work orders based on priority levels or special requests from customers and members.
Director of Golf Operations
Villa Del Ray Golf Club
Delray Beach, FL
06.2003 - 03.2007
- Organized and managed staff to ensure efficient operation of golf course facilities.
- Monitored budgets, revenue projections and expenses for golf operations.
- Developed marketing strategies to promote golf events and tournaments.
- Ensured compliance with safety regulations in all areas of golf operations.
- Scheduled staff training sessions to enhance employee performance.
- Coordinated tournament activities including registration, scoring, and awards ceremonies.
- Analyzed sales trends and adjusted pricing accordingly.
- Recruited, trained, supervised, evaluated, and disciplined employees as needed.
- Provided leadership in developing an atmosphere that encourages guest satisfaction.
- Maintained positive working relationships with members of the community.
Executive Catering Chef
Imaginations Catering
Lake Worth, FL
01.2001 - 07.2003
- Developed menus for special events and occasions, incorporating seasonal ingredients.
- Organized kitchen staff to ensure efficient operation during catering events.
- Created daily specials based on fresh produce and proteins available in the market.
- Monitored food preparation methods to maintain quality standards of taste and presentation.
- Supervised and trained a team of sous chefs, cooks, dishwashers, and other kitchen personnel.
- Ordered necessary supplies from vendors to ensure availability of needed items for upcoming events.
- Ensured that all safety guidelines were followed while preparing meals in accordance with health codes and regulations.
Education
Certificate Financial Management - Financial Management
E-Cornell University
Ithaca, NY08.2023
Associate of Science - Culinary Arts
Johnson & Wales University
Providence, RISkills
- Invoicing Proficiency
- Research and Due Diligence
- Customer Engagement
- Billing Dispute Resolution
- Customer Account Management
- Word Processing
- Account Updating
- Job Billing
- Account Reconciliation
- Data Analysis
- Invoice Generation
- Payment Processing
- Financial Reporting
- Cost Reporting
- Bookkeeping
- Customer Research
- Digital Marketing
- Market Analysis
- Product Marketing
- Campaign Management
- Time Management
- Promotions Planning Skills
- Customer Demographics
- Project Planning
- Expert in Shopify/Shopify Plus
- Expert in InfusionSoft
- Expert in Klaviyo
- Expert in Hubspot
- Expert in Stripe
- Expert in ShipStation
- Google Analytics
- Marketing and Advertising
- Expert in Facebook/Meta Campaign
- Budget ad spend
Certification
- E-Cornell Financial Management certificate
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Love your family, work super hard, live your passion.”
Gary Vaynerchuk
Timeline
Billing & Marketing Specialist
Wicked Reports
01.2017 - Current
E-Commerce Operations & Marketing Specialist
Black Point Seafood
07.2011 - 10.2023
2nd Assistant Superintendent
Boca Grove Golf and Tennis
03.2007 - 12.2011
Director of Golf Operations
Villa Del Ray Golf Club
06.2003 - 03.2007
Executive Catering Chef
Imaginations Catering
01.2001 - 07.2003
Certificate Financial Management - Financial Management
E-Cornell University
Associate of Science - Culinary Arts
Johnson & Wales University
- E-Cornell Financial Management certificate
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