ANDREW JIMMY DIAZ
San Diego,United States
Overview
9
9
years of professional experience
Work History
Account Executive
Vitu
San Diego, United States
03.2024 - Current
- Train dealership staff on Vitu software and DMV fee calculations through in-person and webinar sessions.
- Conduct compliance audits to ensure adherence to DMV EVR regulations and reduce error rates.
- Manage client relationships by providing proactive support via phone, email, and chat, acting as a client advocate.
- Review dealership DMV processes, monitor user activity, and ensure licensing compliance.
- Resolve complex DMV registration and titling issues by liaising with dealership personnel and DMV resources.
- Navigate Dealer Management Systems DMS and reconcile DMV bundles, ensuring accurate fee calculations and reporting.
- Drafting dealership floor plans in compliance with California DMV requirements, ensuring proper layout for sales, display, and administrative areas to support successful license approval.
Administrative Operations Coordinator
Fisker Group Inc
Los Angeles, United States
02.2023 - 03.2024
- Provided administrative support to multiple department directors and executives by drafting documents, preparing presentation materials, and handling both internal and external correspondence.
- Assisted in the coordination and implementation of organizational projects and initiatives by tracking progress, scheduling meetings, and ensuring all deadlines were met.
- Supported budget planning and monitored expenses by processing invoices, tracking expenditures, and preparing detailed financial reports.
- Processed vehicle title transfers, registrations, and renewals in compliance with state legal requirements and company policy; collaborated with sales and finance teams to align title-related activities across departments.
- Identified opportunities for process improvement within administrative and DMV workflows; implemented streamlined procedures and ensured continued compliance with company regulations and legal standards.
Assistant Manager, Vehicle Title and Registration
Shift Operations LLC
Los Angeles, United States
10.2020 - 02.2023
- Managed daily operations of the title and registration team supporting DMV vehicle registration and providing DMV guidance to the other teams.
- Partnered with upper management on development and delivered training sessions, building process efficiencies, and oversaw title registration tooling.
- Met weekly with twenty associates individually for discussing team performance, coaching sessions, training, and providing guidance as needed.
- Maintained the DMV registration playbook for all states and understanding state-by-state nuances surrounding documentation, temporary registration, and fees.
- Adapted to new industry standards to guarantee the business is compliant with all state CA guidelines.
Travel Operations Manager
Carvana LLC
Southwest Region, United States
11.2017 - 10.2020
- Oversaw delivery operations providing multi-million dollars to 9 million customer base.
- Hired and developed local teams which included training/onboarding for new leaders for the Southwest markets.
- Informed and utilized performance dashboards to monitor the progress of high-priority metrics and goals.
- Provided individuals with timely feedback and information so they can make accurate on-the-job decisions.
- Conducted internal audits to ensure compliance with OSHA 29 CFR 1910 standards, identified and corrected over 25 deficiencies, which prevented potential violations and upheld a clean safety record.
Retail Shift Supervisor
Sprint
Las Vegas, United States
04.2016 - 11.2017
- Built and leveraged a personal knowledge base to troubleshoot client devices, manage accounts, and proactively engage customers through cold calling on promotions and new products.
- Adapted sales strategies to align with evolving customer trends, directly contributing to the store achieving a number one ranking in the Las Vegas Valley.
- Partnered with management to lead and motivate the store team, enhancing customer loyalty and strengthening the Sprint brand presence.
- Cultivated strong, professional relationships with clients and coworkers from diverse backgrounds, fostering a collaborative and inclusive environment.
- Completed the full Leadership Curriculum Path within required timeframes, demonstrating commitment to professional development, and readiness for advanced leadership roles.
Education
MBA - Business Administration
California State University Long Beach
Long Beach, CA12.2023
BBA -
Nevada State College
Las Vegas, NV05.2018
High School Diploma -
Desert Oasis High School
Las Vegas, NV06-2013
Skills
- Relationship Management
- Training
- Hiring
- Travel Booking
- Nevada Notary
- Business Development
- Data Analysis
- Customer Service
- Fleet Vehicle Management
- Adobe Acrobat
- HubSpot
- Microsoft Office 365
- Salesforce
- Slack
- Tableau
- Zoom
- DMVDesk
- AVRS
- Dealertrack
- Hootsuite
Timeline
Account Executive
Vitu
03.2024 - Current
Administrative Operations Coordinator
Fisker Group Inc
02.2023 - 03.2024
Assistant Manager, Vehicle Title and Registration
Shift Operations LLC
10.2020 - 02.2023
Travel Operations Manager
Carvana LLC
11.2017 - 10.2020
Retail Shift Supervisor
Sprint
04.2016 - 11.2017
MBA - Business Administration
California State University Long Beach
BBA -
Nevada State College
High School Diploma -
Desert Oasis High School