Andrew Dobson
Randolph,MA
Summary
Strategic and operations-focused healthcare leader with over a decade of experience in workforce management, scheduling logistics, after-hours support, and care delivery operations. Proven track record of building and leading high-performing teams, developing AI-powered tools to improve operational efficiency, and driving cross-functional initiatives that scale with business growth. Adept at aligning technology, people, and processes to deliver outstanding client outcomes and caregiver satisfaction. Currently leading multi-market operations at a fast-growing home care company with a focus on optimization, team development, and execution.
Overview
16
16
years of professional experience
Work History
Director of Scheduling, After-Hours, and Administrative Operations
Tribute Home Care
Boston, MA
01.2023 - Current
- Direct operations for Scheduling, After-Hours, and Administrative teams across three states, ensuring high service levels and timely caregiver-client matching for over 300 active clients.
- Architected and launched AI-informed scheduling workflows in partnership with external vendors, increasing time-to-fill efficiency and improving client-caregiver compatibility.
- Built and scaled centralized systems for workforce availability, reducing overtime and optimizing utilization.
- Manage and mentor a cross-functional team of remote and hybrid employees, fostering high engagement and operational accountability.
- Lead strategic initiatives including scheduling role redesign, after-hours escalation protocols, and call center optimization.
- Represent Scheduling at the executive level, collaborating on cross-departmental initiatives related to client onboarding, service delivery, and market expansion.
Scheduling Partner
Tribute Home Care
06.2022 - 12.2022
- Centralized scheduling functions across multiple markets with an emphasis on care consistency and efficient workforce deployment.
- Designed caregiver-client matching processes that balanced skill, geography, personality, and care needs.
- Created scalable documentation and SOPs to support long-term system expansion.
After Hours Support Manager
Tribute Home Care
11.2020 - 06.2022
- Managed evening and weekend operations as the primary responder for client, caregiver, and referral source needs.
- Supported emergency staffing logistics, triaged time-sensitive issues, and maintained scheduling continuity after hours.
- Participated in payroll and billing cycles to ensure alignment with operational activities.
Program Director
Sibling Connections
Somerville, MA
01.2015 - 12.2015
- Led operations for statewide youth programs in partnership with the Massachusetts Department of Children and Families.
- Oversaw staff, volunteer coordination, and performance metrics for two active programs.
Program Director
Vinfen Corporation
Watertown, MA
05.2014 - 01.2015
- Managed a residential group home for adults with dual diagnoses, overseeing staffing, intake, compliance, and clinical operations.
Home-Based Services Supervisor
Cambridge Family & Children’s Service
Cambridge, MA
05.2012 - 05.2014
- Supervised DDS case managers and in-home providers; implemented behavioral plans and coordinated with state agencies.
Therapeutic Consultant
City of Cambridge
Cambridge, MA
09.2009 - 05.2014
- Delivered behavior consultation and inclusion strategies to support student success across classrooms.
Therapeutic Classroom Counselor
Judge Baker Children’s Center
Boston, MA
09.2009 - 05.2012
- Developed individualized therapeutic strategies for students with emotional and behavioral challenges.
Education
MA - Mindfulness Studies
Lesley University
Cambridge, MA01.2018
BA - Psychology
University of Massachusetts Boston
Boston, MA01.2013
Skills
- Healthcare Operations & Strategy
- Workforce Management & Scheduling Optimization
- AI-Enabled Workflow Design
- Cross-Functional Leadership
- After-Hours & Emergency Response Management
- Data-Driven Decision Making
- Team Development & Coaching
- Vendor Management & Tech Integration
- Client Relationship Management
Timeline
Director of Scheduling, After-Hours, and Administrative Operations
Tribute Home Care
01.2023 - Current
Scheduling Partner
Tribute Home Care
06.2022 - 12.2022
After Hours Support Manager
Tribute Home Care
11.2020 - 06.2022
Program Director
Sibling Connections
01.2015 - 12.2015
Program Director
Vinfen Corporation
05.2014 - 01.2015
Home-Based Services Supervisor
Cambridge Family & Children’s Service
05.2012 - 05.2014
Therapeutic Consultant
City of Cambridge
09.2009 - 05.2014
Therapeutic Classroom Counselor
Judge Baker Children’s Center
09.2009 - 05.2012
MA - Mindfulness Studies
Lesley University
BA - Psychology
University of Massachusetts Boston
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