ANDREW DOUGLAS BAKER
Orlando,FL
Overview
13
13
years of professional experience
Work History
Professional Services Consultant
CentralSquare Technologies
01.2021 - Current
- Prepare training content to support training efforts for new users of multiple CentralSquare applications
- Provide onboard training for new hires on the CentralSquare platform
- Work collaboratively with configuration and project management teams to review new client builds review and provide testing prior to go-live
- Deliver training to client business users for effective use of new tools to support critical needs, including 911 dispatch
- Provide go-live support to ensure end users are comfortable and confident with the usage of new tools
Business Development Representative
CentralSquare Technologies
01.2020 - 01.2021
- Uncover new sales prospects using Salesforce and other research platforms to find relevant organizations and associated contacts
- Outreach to identified contacts to gain an understanding of needs, pain points and understand potential interest in public safety software solutions
- Assist Account Executives with any special projects needed including post trade show and webinar follow-up, and territory planning
- Use Salesforce to manage prospect, opportunity and customer accounts; confirming accuracy of data
- Studied marketing materials to understand functionality and uses for software solutions
Admissions Guide
Full Sail University
01.2020 - 12.2020
- Guide students through the enrollment process, working through multiple departments within the University to ensure student readiness
- Assist students with degree program selection and appropriate start date decisions, and financial aid process
- Use Salesforce to manage student records to ensure smooth transition from prospect to student
Outreach Coordinator
Launch That
01.2019 - 12.2020
- Manage SEO outreach process including researching new properties, performing outreach to prospects and managing ongoing relationships
- Diagnose potential host websites to include link containing resource
- Support customers with questions regarding content or issues with website
Professional IT Recruiter
Tech USA
01.2018 - 12.2019
- Continuously strengthen existing understanding of various technologies, issues, and job requirements
- Apply effective interpersonal and negotiation skills to secure an influx of new business opportunities
- Maintain an updated and accurate list of prospects using Salesforce
- Play a vital role in ensuring the seamless operations of production metrics in the office
Repair Department Technician
Maui Jim Repair Department
01.2017 - 12.2018
- Promptly greeted and addressed customer needs while demonstrating a calm and welcoming disposition
- Utilized SAP to process and create orders within time-sensitive deadlines
- Proficiently conducted thorough investigations and research to determine corrective solutions to customer issues; resulted in an increase in customer satisfaction, relations, and retention
- Recognized by employer for constantly surpassing targeted quality objectives
Cost Basis Intern
Edward Jones
01.2015 - 12.2017
- Company Overview: Cost Basis Internship
- Proactively identified and addressed client and branch representative issues while serving an integral leadership role as a member of the Branch Support Team
- Achieved near perfect scores on all performance assessments related to customer satisfaction and resolution
- Became highly adaptable at handling a high-volume of demands in a fast-paced, customer-focused setting
- Cost Basis Internship
Campaign Assistant
Congressional Campaigns
01.2012 - 12.2014
- Worked collaboratively with team members in producing a positive image around potential electoral candidates by conducting in-person discussions and outbound phone campaigns
- Offered the necessary resources and training for campaign volunteers to succeed in meeting election goals
- Skillfully developed and executed valuable documentation that discussed optimal resources and tools required for the effective execution of outreach campaigns
Sales Representative
Old Navy
01.2013 - 12.2015
- Delivered outstanding customer service by quickly greeting guests, determining their needs, and addressing their concerns or inquiries regarding product locations and POS services
- Maintained the appearance of the store environment to enhance the overall experience of each customer
Timeline
Professional Services Consultant
CentralSquare Technologies
01.2021 - Current
Business Development Representative
CentralSquare Technologies
01.2020 - 01.2021
Admissions Guide
Full Sail University
01.2020 - 12.2020
Outreach Coordinator
Launch That
01.2019 - 12.2020
Professional IT Recruiter
Tech USA
01.2018 - 12.2019
Repair Department Technician
Maui Jim Repair Department
01.2017 - 12.2018
Cost Basis Intern
Edward Jones
01.2015 - 12.2017
Sales Representative
Old Navy
01.2013 - 12.2015
Campaign Assistant
Congressional Campaigns
01.2012 - 12.2014
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