Andrew Dover
Jacksonville,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Special Assets Judgment Specialist
Centennial Bank
Cabot, Arkansas
07.2023 - 04.2024
- Maintained accurate records of all collection activities in the system database.
- Managed customer accounts by obtaining payment information and updating records.
- Adhered strictly to all applicable federal laws governing consumer protection rights during collection activities.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Conducted periodic audits on accounts receivables balances and aged reports; identified areas requiring further investigation.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Represented the company at court hearings related to collection matters; provided testimony as required by judges or attorneys.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
Special Assets Collector
Centennial Bank
Cabot, AR
07.2022 - 07.2023
- Researched complex billing issues and provided solutions to resolve disputes.
- Developed strategies to collect on past due accounts while maintaining customer relationships.
- Identified opportunities for process improvement through analysis of existing systems and procedures.
- Ensured all collection activities complied with applicable laws and regulations.
- Explained the consequences of non-payment in a professional manner.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Drafted letters demanding payment from delinquent customers using standard templates.
- Processed incoming payments from customers according to established procedures.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
Special Assets Administrative Assistant I
Centennial College
Cabot, AR
06.2020 - 07.2022
- Assisted in the preparation of reports, presentations and correspondence.
- Archived confidential material using established procedures.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Organized and maintained filing systems for documents and records.
- Gathered and sorted data for reports and files.
- Received and distributed mail, letters and packages.
- Provided excellent customer service to clients and vendors.
Teller
Centennial Bank
Cabot, AR
07.2017 - 07.2018
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Provided exceptional customer service while accurately processing routine transactions.
Education
BBA - Business Administration
Arkansas State University
State University, AR05-2022
Skills
- Excel
- Word
- Powerpoint
- Adobe
- Documentation Management
- Data Analysis
- Conflict Resolution
- Training Employees
- Problem-solving abilities
- Excellent Communication
- Relationship Building
- Reliability
References
References available upon request.
Timeline
Special Assets Judgment Specialist
Centennial Bank
07.2023 - 04.2024
Special Assets Collector
Centennial Bank
07.2022 - 07.2023
Special Assets Administrative Assistant I
Centennial College
06.2020 - 07.2022
Teller
Centennial Bank
07.2017 - 07.2018
BBA - Business Administration
Arkansas State University
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